Revision as of 14:04, 19 June 2019

Please note that this page is currently under construction. There is more information to come.

Overview

Email Access is provided within SmartSimple from two different features. Regardless of which technique you use, you are always able to store incoming emails with the contact that sent the messages, provided that contact exists within your SmartSimple system. Contact activities include all emails as well as other types of activities. When you save an email address to a specific contact, it will become visible to anyone who has access to view that contact.

• See here to learn how to add users and contacts. 

Accessing Email from the Menu

1. Click the 9-square menu icon on the top right of your page.

2. Under the Communications heading, select Email. 

3. The Email feature will open. 

• A section later on in this article titled Email Menu Options will provide more information about the functionality of the Email feature. 

Accessing Email through Message Center

The second method of accessing email is through the Message Center. When you click on any person's email address, regardless of the application or feature you are using (such as by viewing their profile), you will launch the Message Center which allows you to compose and send an email message. 

• A section later on in this article titled Creating a New Email from the Message Center will explain how to create and send an email through this method.

Types of Email Services

• You can access email accounts in SmartSimple provided the type of account is either POP3 or IMAP.
• You cannot access other types of email services that are not configured to operate as POP3 or IMAP.
• The accounts you wish to access must have been previously established with some other service.
• SmartSimple does not provide an email server; however, you can send emails from within SmartSimple if your email service is unavailable.

For more help about email services, contact the SmartSimple Support Desk.  Find out all of the options you have for emailing through different domains from our Email Options page.

Configuration - Essentials

Email Menu Options

The Message Center

The Message Center is used to display pre-defined message templates in order to simplify the creation of an email message, and to streamline the emailing process. You can make email templates available to certain roles or create your personalized, user-specific signature to append to your emails.

Creating a New Email from the Message Center

By following method 2 of accessing Email functionality - directly clicking a contact's email address from somewhere in the system - a modal window of the Message Center will pop up, allowing you to create and send an email to that contact.

For example, you can access a contact by finding them from the People list, found under the Organizations heading in the main menu (accessed via the 9-square menu icon on the top right of your page). 

The contact's email address will appear on their profile. 

Clicking directly on their email address will allow a modal window of the Message Center to pop up. 

Your first option is to choose a Template from a drop-down of available Message Templates in the system that your role has permission to use. This article will provide instructions for Creating a New Message Template later on. 

Your next option is to either send by email or Instant Message, another communications feature within SmartSimple that can be accessed from the main menu. 

After confirming those options, you can then click on your next step with one of the buttons: 

Attaching Files to Email

You will have options to upload files at the bottom of the new email page. You can upload files from SmartFolders within your SmartSimple instance or from a Local Disk (your own computer). The Local Disk option has a max file upload size of 10MB. Click the Attach button to the right of these options to attach the files selected. 

If email is originated from a UTA item, you have the option to upload Files from Custom Fields.  A "Custom Fields" button will be available for the user to attach files that have been uploaded into certain fields on the UTA object (single file, image and multi-file upload fields).

Creating a New Message Template

1. Click the 9-square menu icon on the top right of your page.

2. Under the heading Communications, select Email. 

3. Click into the second tab labelled Templates.

• Any templates that are already available to the system will be listed. Click the pencil icon on the left of the name of the template if you would like to edit that specific template. 

When you have opened into the list of message templates, you are able to create a new message template.

1. Click the + icon on the top left, above the list of templates. 

2. Fill out the form fields to create a new email template.

Creating a Signature Template

A signature template is used to add your user-specific, personalized signature to the bottom of the email messages that you send. 

1. Click the New Template tab from the Email page.

2. Change the Template Type to Email Signature.

3. Set the Name field to My Signature. 

4. Add the Signature to the body text window. You are able to modify and personalize your signature as you please.

5. Once you are done, click Save. 

Note: The Save As button is for when you create a template for the first time. Clicking this will enable a pop-up that prompts you to put in the Template Name so that it can be saved into the system. Otherwise, clicking Save will suffice when you are making changes to an already existing template.

Configuration - Advanced

Email Templates for User Activation and Password

You can use Email Templates to manage the content of notifications sent to users who are either new to the system or require new passwords/password change. 

These templates can be accessed and modified by following these steps: 

1. Click on the 9-square menu icon on the top right of your page.

2. Under the heading Configuration, select Global Settings.

3. Under the tab Security, select Password and Activation Policies.

4. On the second tab, you will see the Activation Email Templates.

The 'Activation Email Templates page has template options for New User, 'Request Password, and Password Change Notification.

• The New User email message is sent to to a user when you enable their access to your SmartSimple instance for the first time. 
• The Request Password email message is sent to a user when they request a new password from the login page. 
• The Password Change Notification email message is sent to the user when a System Administrator or themselves have changed their account's password. 

Hierarchical User Email Templates

A different password activation email can be defined for each company which will automatically apply to all sub-companies in the Organization hierarchy unless they have defined their own password policy. When viewing a company in your hierarchy, select Settings > Password Policy to define the password activation email. If there are no password activation emails defined for a company or the companies above it in the hierarchy, the password policy set in Global Settings will apply.

• See Password Variables to Set or Reset User Passwords if needed. 

Integrating Email with UTA

See our Integrating Email with the UTA page for more information and instructions.

Feature: Email Anything

With the Email Anything feature, you have the ability to generate unique email addresses tied to various objects or records. This adds the convenience of attaching emails directly to the relevant object or record.

Email Anything ensures that all claimants' or applicants' emails are tracked and stored in their own unique record and assigned email address - this eliminates lost or misplaced communications coming into a larger, communal email inbox. 

Some functions of Email Anything: 

• You can configure the Email Anything feature so that when your external users send an email to a record, a sub-record is created on that record.
• Emails sent to an organization record can also create contact records in the system.
• Emails sent to a record can create an activity on that record; users are then able to interact with and create records on your online database without even logging in.
• The system will automatically record all incoming and outgoing activity on the source record so all communications are properly tracked.

 This feature is also searched as the following: Objemail, eMail Everything, object email, @objemail@ 

Configuring Email Anything

 The syntax (@objemail@) can be used to generate a unique email address for objects in SmartSimple.
 This will attach the email as a sub-record to the record from which is has been triggered.
 The status of the email record is controlled by the Received Activity Status setting. If there is a Workflow defined on that status it will be triggered when the record is added.

Use Cases: 
* Review Forms - A reviewer can send an email to the application
* Project Management - Staff can send email to community contacts while keeping the communication on file, eliminating the need for Outlook Plugin
* Letters of References - Applicant will enter referee email address, which will allow the Referee to respond back with the letter of reference attached
* Support Tickets - A client can email a ticket directly
* Anonymous Email Address - Users can inquire about opportunities without revealing their email address - similar to what online trading-places have

Example Usage: 
You can create a Read Only – System Variables Custom field with the following contents:

<script>// <![CDATA[
function copyToClipboard(element) {
  var $temp = $("<input>");
  $("body").append($temp);
  $temp.val($(element).text()).select();
  document.execCommand("copy");
  $temp.remove();
}
// ]]></script>
<span id="objEmail"><a href="mailto:@objemail@">@objemail@</a></span> <a>(Copy to Clipboard)</a>

Clicking on the email address will open a new email with your default email program

Clicking Copy to Clipboard will copy the email address to your clipboard so you can paste it (Ctrl-V) into your email program etc.

See More

• Email Options
• Message Queue