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→What the Support Desk Does
In all cases a ticket number is issued and an email sent to you confirming that the issue has been logged, even if the issue was resolved on the first call. Where the ticket cannot be resolved on the first call the issue will be managed by Community Support Desk personnel - even if other specialists are involved.
===Ticket Service Levels===The [[Service Levels]] determine the classification and process of each Support Ticket:
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'''Payment Activities Not Saving'''
* This medium impact ticket stated that changes made to Payment Activities ([[:Category:Universal Tracking Application|Level 3 Entity|L3sin the UTA]]) were not being applied after saving.
* This issues prevented some system features from behaving as the client had intended.
