2,299
edits
Changes
→What the Support Desk Does
||Issues relating to system availability or performance preventing usage or access to the system as a whole or to its primary functionality.
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'''Server Unavailable'''
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Client promptly emailed SmartSimple Support with the user's name, email, application ID, and grant program.
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The client submitted a ticket explaining which grant the error was applicable to, which level of activity, the details of the issue, and a specific example with the application ID.
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The client contacted Support with the process they were attempting to do, the relevant IDs, and what outcome they wanted.
