Setting the Message Type in an Acknowledgment Workflow

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There are four possible message types:

  • No message required – no message will be sent when the step triggers.
  • Quick Message only – a SmartSimple internal instant message will be generated but no external e-mail.
  • E-mail Only – an external e-mail will be generated but no internal instant message.
  • Quick Message and E-mail – both an instant message and an e-mail are sent.

1. Set the Message Type to Quick Message Only.

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Setting the Subject and Message

The e-mail subject and message can be created using text or variables.

1. Set the Message Subject to A new contact has been added.

2. Set the Message body as shown below:

Dear @firstname@,

A new contact has been added to the system.

  • The @firstname@ variable will be replaced by the first name of each recipient.




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