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General Information

Current Upgrade Dates

Key Release Date: March 14 2024
Key Backup Release Date: February 29 2024

Global Release Date: March 28 2024
Global Backup Release Date: March 14 2024

Upcoming Upgrades Schedule

Upgrade Key Release Date Global Release Date
March 2024 Thu, March 14 2024 Thu, March 28 2024
July 2024 Thu, July 18 2024 Thu, July 25 2024
November 2024 Thu, November 14 2024 Thu, November 28 2024
March 2025 Thu, Mar 13 2025 Thu, Mar 27 2025
July 2025 Thu, July 17 2025 Thu, July 24 2025
November 2025 Thu, November 13 2025 Thu, November 27 2025

We regularly update the list of upgrade features and schedule for both the backup and production environments on this page.

This page will provide a general overview of each upgrade, with links to the Wiki articles describing the new or updated features and how to use them.

More information around the system upgrade process can be found below.

Current Upgrade Package


Watch this video to get a general overview of the new features in this release.

To watch this video in full screen, please click on the full screen button on the bottom right.

Upgrade Highlights

  • SmartFolders redesigned with new view options, consistent UI patterns, and optimized performance (On-Demand)
  • +AI feature set offers advanced capabilities for automating common tasks, gaining insights, and optimizing processes
  • Delegation feature updated for easier delegate assignment
  • New page-level help element provides concise explanations to help you during configuration
  • Proximity list views enlarged for ease of readability and improved visual context
  • New open options for buttons in portal sections for improved user experience
  • New third-party integration feature with enhanced security utilizing level 1 template pages
  • Default OpenAI Large Language Model (LLM) transitioned to GPT-4

Global System Upgrades

The new features listed below are enhancements to the SmartSimple system and will be immediately available to SmartSimple users upon the application of the upgrade to their server:

Major Updates

Delegation Feature Moved to User Menu

The settings link for the Delegation feature has been relocated from the personal settings to the "My Links" section within the User Menu for improved access and visibility.

The Delegation link will now appear under the “My Links” heading in the user menu

The Delegation feature gives users the ability to assign delegates who will be able to emulate them within the system for a set period of time. For example, if you will be out of office for vacation, maternity leave, or some other temporary absence, you can now select a delegate (such as a manager or coworker) who will gain the ability to emulate your account and execute your tasks for a set time period. This means you no longer need to temporarily modify role permissions or assign other users to specific records to oversee your tasks. Additionally, this feature is not limited to internal users. External users, such as applicants, could designate a co-applicant to assist with the process of filling out an application on their behalf. Once a user is delegated, they will receive an email notification that they have been selected as a delegate. Once they login, the user will see a new icon in the global header that allows them to temporarily emulate another user.

Delegates will see a new icon in the header which they can use to emulate your user account for the specified duration

The permissions for the delegation feature is located at Global Settings > Security tab > System Feature Permissions > Features tab. Under the "Delegation - Roles That Can Delegate" section, set which roles will have the ability to delegate to other users. Under the "Delegation - Roles to Delegate to" section, set the roles that can be delegated to.

To use this feature, the roles that have permission to delegate can now go to User Menu > Delegation > Toggle on Enable Delegation.

Minor Updates

Increased Size of List View Maps

Enhanced the map size in list views for improved user experience and enhanced context. To add a map to a list view, select the wrench icon beside the desired list view in the dropdown > Proximity Search tab > Toggle on Enable Map and Proximity Search. Then select the object address you wish to map.

The map panel within proximity map list views has been enlarged

On-Demand System Upgrades

The following features are available immediately with the application of the upgrade, but must first be enabled or configured by a Global Administrator:

Major Updates

SmartFolders 2.0

Introducing SmartFolders 2.0, an updated version of our file storage feature redesigned to better help you organize and manage your files. The new interface boasts a fresh new design, uniform UI patterns, and optimized performance for an enhanced user experience.

We introduced a new view option that allows you to see your files in the way that works best for you. Choose between the new "Grid" option or the more traditional "List" layout.

The new grid view offers an intuitive visual representation of the files
The traditional list view layout offers an efficiently organized view of textual information in a tabular format easily sorted by column header

Bulk file actions can be performed by using the checkboxes. Alternatively, you can perform individual file actions by clicking the ellipses icon to the right of each file.

Perform bulk file actions by using the checkboxes. For single file actions, click the ellipses icon. The options in the left navigation have changed. Additionally, you can now easily drag and drop files into folders.

Search for files based on name in the quick search or advanced search.

Quickly find files by searching for the file name using quick search or advanced search. The advanced search uses exact keywords and supports wildcard characters ( * ). The advanced search also allows you to search based on file size and date range.

We have also introduced a new left navigation panel which contains 4 groupings:

  • Folders (previously known as "General") encompasses physical files
  • System Folders (previously known as "Configuration Folders") consists of files for system reference, such as document templates or files intended for autoloader and export storage
  • Quarantined (previously known as "Virus Infected Files") contains files that were marked by the uploader as potentially containing a virus
  • Expired Files consists of files that have been marked as "Expired"

To set permission access for SmartFolders, navigate to Global Settings > Security Tab > System Features > Features and set the desired access. To view the new Smartfolders, navigate to Menu Icon > SmartFolders > Toggle on Try the new SmartFolders.

SmartSimple +AI Feature Set

Main Articles: +AI Overview, Enabling +AI Within Your System

We have created an array of AI features for clients subscribing to our +AI service:

  • +AI Directive: A multi-faceted feature that be used in conjunction with natural language, scripts, and the variable processor. +AI Directive can perform many time saving tasks such as analyzing text and automatically populating custom fields, summarizing and translating text, populating custom fields with internet-extracted data, converting text into other formats, and comparing application requests with program objectives and providing a score.
  • +AI Insights: Create your own custom AI model for data analysis and reporting across multiple records within a UTA. Trained insight models can quickly provide answers that involve aggregation, summarization, and prediction without the need to spend time constructing list view filters and reports.
  • +AI Assistant: Execute actions at the record level such as updating statuses, modifying field values, or creating new fields, activities, and associations. Instead of finding a field and changing a value, use the hands-free voice interface to update the desired field.
  • +AI Vision: Upload an image and have the AI answer specific questions regarding the image contents without having to open and examine the image yourself.
  • Work with +AI: Interact with the AI at the record level in a conversational manner. Users have the option to use pre-made templates and prompt libraries to expedite common processes.
  • +AI Transcription: Generate text transcriptions of audio and visual media.

To get started with the +AI feature set, you can learn how to enable +AI within your system. Stay tuned for the official announcement and demonstration at our 2024 Unite conference scheduled in Amsterdam (May 29-30th).

Note: You will need an OpenAI license to use AI features in SmartSimple. Contact your account manager or sales@smartsimple.com for further information on billing and implementation.

Minor Updates

New Integration for Receiving Third-Party Data

Added the ability to receive data from a third-party system through a Level 1 template page. This provides another easy way to get third-party data into your SmartSimple system quickly. Users may encrypt third-party data for improved security.

To see this new integration feature, navigate to Global Settings > Integrations tab > Integration Data Receiver.

Designate Language-Specific Alternative Text for System Logos

Added the ability to designate language-specific alternative text for system logos to improve localization. The alternative logo text provides a textual description of the logo for users who may not be able to see the visual content. This is particularly important for people with visual impairments or other disabilities who use screen readers to read aloud the content of web pages.

Open Portal Section Links in Current Window or Modal Window

Added ability to customize how records and links are opened within a portal section to give system administrators greater flexibility in defining button behavior. For example, if you want users to simply verify their organization profile without extensive editing, you can choose to open the profile within a new modal window. Conversely, if you anticipate users making substantial changes or navigating away from the profile, you may choose to open the organization profile in the current window.

Configure portal buttons to open records and links in the main window or a separate modal window

These new options are accessible through buttons within portal section types like "Banner," "Text Template," and "List View."

Configuration screen for portal section buttons

Notes for Admins

New Page-Level Help Element

A new page-level help element has been added to several pages with the purpose of giving clarity by providing concise explanations and guidance so you can easily understand and configure settings with confidence.

This new page level help has been added to the "Colors and Styles" page (located under Global Settings > Branding tab) and to new features such as +AI Insight and +AI Assistant.

An example of the page-level help on the "Colors and Styles" page

Report on Expired User Accounts

Added the ability to report on the Enable Access Expiry toggle and the Expire Date field so you can easily track user accounts that have expired and are unable to log in as well as identify users scheduled to lose system access automatically. Access expiration on users is often configured for compliance and security purposes.

To set a user's access to expire, navigate to the user's profile and select Actions > Edit Roles and Access. To include the expiry data in a report, navigate to the report builder, select the "User" dataset and add the fields "Expiry" Date and "Will Expire".

Added Change Log to P3 Script

Added change logs for P3 Scripts. P3 Scripts are used to configure JavaScript like server-side functions. To access the new log, go to the desired UTA > Configuration Settings > General tab > P3 Script Editor > Edit a script > Click the Update History button in the top action bar.

Alternate Authentication with SmartConnect User Access Tokens

Added the ability to create an OData connection by entering a user access token instead of authenticating with a username and password. To do this, go to Global Settings > Integrations tab > SmartConnect API > API Users tab > Edit the desired user account and retrieve both the Access Token and Token ID from the table. Next, when creating an OData connection, use the Token ID as the username and the Access Token as the password. For more information, read our section on user access tokens when configuring SmartConnect.

Upload JSON Profile Models via Autoloader

Added ability to upload JSON profile models via the autoloader to populate information on the profile model tab of the user profile. To use this feature, users can use the People loader (JSON format or CSV format) as they always do, but now you must define the node name and the JSON data in separate columns.

Exclude Non-Contributing Contacts When Importing to ORCID

Added a new mapping option called "Exclude Contributor" to provide control over the contacts that are imported as contributors of the fund/work record to ORCID. This option serves as an exclusion flag, where a value of 1 indicates exclusion, and any other value (including 0, empty, or any other number) or no mapping selected will indicate inclusion (in other words, if the contact has the flag set to 1, they will not be exported from SmartSimple and imported into ORCID).

Auto-Populate Subject Lines for Notes When Using Autoloader

Added ability to auto-populate the Subject field when creating Notes using the autoloader. To use this feature, set up an autoloader with the Record Type set to "Company", "People", or a UTA level. Under the Item field, select "Notes". Navigate to the File Layout tab and under the "Column Mapping" section, select "Note - Subject" as a field.

If you want to add subject lines to your Notes, this can be enabled by going to Global Settings > System tab > Toggle on Enable Subject Line for Notes.

Filter Records Based on Date in T2P Tool

Added a filter to the T2P (Test to Production) tool to filter records based on Modified Date. This enhancement optimizes the tool's performance by reducing the number of records retrieved, resulting in improved efficiency and reduced runtime. For the latest version of the T2P tool that includes this change contact our support team.

Updates to Assignment Grid

Updated the assignment grid to eliminate a deprecated third-party library, resulting in alterations to the assignment grid user interface.

Default System LLM Upgraded to GPT-4

The default OpenAI large language model (LLM) used in system has been transitioned from gpt-3.5-turbo-16k to gpt-4. The help text for the Variable Syntax Helper as well as our various +AI wiki articles have been modified to reflect this change.

Level 0 Custom Fields Deprecated and Hidden

Level 0 custom fields (which were deprecated earlier) are now hidden from all areas of the system.

Service Packs

April 18th 2024 (202404.02)

  • Fixed an issue related to workflows using the request for approval task where a variable inside a connector condition was not resolving as expected.
  • Updated the system for improved security.

April 11th 2024 (202404.01)

  • Added a new feature called +AI Assistant, designed to streamline actions at the record level. Whether it's updating statuses, altering field values, or creating new fields, activities, and associations, this tool simplifies the process. Instead of manually locating fields and adjusting values, users can now utilize the hands-free voice interface to make updates. To access the +AI Assistant, navigate to the desired Level 1, 2, or 3 record and select the Tools dropdown. To set up the feature, navigate to the desired UTA > Configuration Settings > Level 1, 2, or 3 tab > +AI Assistant.
  • Added the ability to allow users to use the Shift + Enter keyboard combination to insert new lines into the input box on +AI chat windows.
  • Updated Disable Inactive Account functionality so that users with access type API Access will no longer be locked for inactivity.
  • Updated icon selectors on settings pages for enhanced security. Unsupported icons from previous sets will no longer be visible on settings pages. Choose a supported icon and save the settings page if your system has unsupported icons in use.
  • Updated the behavior of the Version toggle within the Copy Profile feature. When the toggle is not enabled, the copied record will match the current version set on the UTA. Previously, when the toggle was not enabled, the copied record defaulted to the core field set. With the version toggle enabled, new records will continue to be created with the version of the source record.
  • Updated the Candid Demographics API to include changes to new and existing data points. In particular, there were updates to category labels, the introduction of category and subcategory IDs, and the addition of new subcategories under "Gender Identity" and "Sexual Orientation".
  • Updated the behavior of the Media Library to display a message instead of attempting to display an image with excessively large file dimensions.
  • Updated report interactive view by removing a third-party library.
  • Updated the State dropdown for India to include Chhattisgarh, Ladakh and Uttarakhand.
  • Fixed an issue related to how aria labels are applied.
  • Fixed an issue with the report export functionality where linked reports were exporting stored values instead of display values.
  • Fixed an issue with custom lookup options in dropdown fields, where after you had saved you were not able to select other values.
  • Fixed an issue where the value of the Computed - Auto Number custom field failed to increment and save as expected when records were created using the Copy Profile feature. Following the upgrade, inclusion of a Computed - Auto Number field in the copy profile will auto increment and save.

March 21st 2024 (202403.04)

  • Fixed an issue where an undesired horizontal scroll bar appeared in shortcut portal sections utilizing the "Management" theme.
  • Fixed an issue where the autoloader failed to associate two Level 1 objects within the same UTA after a data migration.

March 18th 2024 (202403.03)

  • Fixed an issue where users were unable to download documents from "Upload - Single File Storage" fields on list views and on "Display - Text and Variables" fields when using object syntax. Users would also see a "Scanning file for viruses" message which was not applicable.

March 15th 2024 (202403.02)

  • Fixed an issue where the expected visibility of Level 3 activity data (called through variable syntax) was not displaying correctly. This occurred specifically when the Level 2 Advanced Data Table custom field was mapped to Level 3 activities.

About the System Upgrade Process

The objective of the system upgrade process is to ensure that customers have a chance to review how their applications and information will work following the upgrade without compromising the integrity of their production system. In order to take advantage of this, you will need to know how to access your backup instance of SmartSimple Cloud. If you need assistance with this, either refer to the Backup Server and Testing Instances Wiki article or contact the SmartSimple support desk.

For clients on a Private Cloud environment, please review the SmartSimple Upgrade Process – Dedicated Server page.

Upgrade Schedule Details

The following tables outline the detailed upgrade release cycle.

If you are part of our Key Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally North American Clients are on the Key release.

Hosting Environment Date Maintenance Window Typical Downtime
Key Release Production Second Thursday of an upgrade month 22:00 - 23:59 EST 5 minutes
Key Release Backup Two weeks prior to the production upgrade 22:00 - 23:59 EST 5 minutes

If you are part of our Global Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally clients in Europe, Middle East and Asia as well as Managed Dedicated clients are on the Global release.

Hosting Environment Date Maintenance Window Typical Downtime
Global Release Production Fourth Thursday of an upgrade month 22:00 - 23:59 local time 5 minutes
Global Release Development/Test Fourth Thursday of an upgrade month 22:00 - 23:59 local time 5 minutes
Global Release Backup Second Thursday of an upgrade month 22:00 - 23:59 local time 5 minutes

If you are on dedicated environment that is client-managed your SmartSimple Cloud system is only upgraded manually by your system administrator or by submitting a request to SmartSimple. The upgrade package is made available for you according to the following schedule.

Hosting Environment Date Maintenance Window Typical Downtime
Global Release All Fourth Thursday of an upgrade month client-managed 5 minutes

Backup Environment Update

  • Each backup environment will be updated to the "release candidate" prior to the upgrade date.
  • This update will provide for instance specific testing of release candidate, as you can log into your respective backup environment and test the changes against your most current data and configuration.
  • Internal staff will also be using these environments to perform instance specific testing.

Update Go/No-Go

Subject to satisfactory testing on both the pre-production environments and the backup environments, the Go/No-Go decision will be made on the Wednesday prior to an upgrade release.

Upgrade Feedback and Questions

If you have questions or need assistance or want to share your thoughts on the upgrade contact our support team toll-free at 866.239.0991 or email support@smartsimple.com

Previous Upgrades

See the Previous Upgrades page for a list of previously-implemented upgrade features.