Difference between revisions of "Password Policy"
Greg Stanley (talk | contribs) |
|||
| (8 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| − | |||
| − | |||
| − | |||
| − | |||
==Overview== | ==Overview== | ||
'''Password Policy '''is used to configure the password policies within [[SmartSimple]] with your organizational standards. It is best practice to ensure that these policies match the other systems deployed by your organization; consequently, these policies allow for extensive configuration options. | '''Password Policy '''is used to configure the password policies within [[SmartSimple]] with your organizational standards. It is best practice to ensure that these policies match the other systems deployed by your organization; consequently, these policies allow for extensive configuration options. | ||
| Line 50: | Line 46: | ||
||Allows modification of intruder settings, including the amount of retries, the lockout duration, and the content for an email alert when there is an intrusion. | ||Allows modification of intruder settings, including the amount of retries, the lockout duration, and the content for an email alert when there is an intrusion. | ||
|- | |- | ||
| − | ||'''Invalid Login Audit''' | + | ||'''[[Login Page#Invalid Login Audit|Invalid Login Audit]]''' |
||Provides a [[List View Overview|list]] of invalid logins by username, IP Address, and time for auditing and record-keeping purposes. | ||Provides a [[List View Overview|list]] of invalid logins by username, IP Address, and time for auditing and record-keeping purposes. | ||
|- | |- | ||
| Line 56: | Line 52: | ||
||Provides a list of locked users by name, Lockout Time, and the feature to directly set that user with a new password. | ||Provides a list of locked users by name, Lockout Time, and the feature to directly set that user with a new password. | ||
|- | |- | ||
| − | ||'''Disabled Inactive | + | ||'''[[Disable User Account After Inactive Period|Disabled Inactive Users]]''' |
||Provides a list of disabled, inactive users by name and date of disabling. | ||Provides a list of disabled, inactive users by name and date of disabling. | ||
|} | |} | ||
| Line 97: | Line 93: | ||
|- | |- | ||
||'''Password Expiration''' | ||'''Password Expiration''' | ||
| − | ||Each user will be forced to change their password once the selected number of days has passed. Doing so every quarter or so is good security practice; however, any number of days can be set. | + | ||Each user will be forced to change their password once the selected number of days has passed. Doing so every quarter or so is good security practice; however, any number of days can be set. On each login, the system will check how many days until the password expires and will notify the user their password is about to expire in X days. |
|- | |- | ||
||'''Password History Check''' | ||'''Password History Check''' | ||
| Line 120: | Line 116: | ||
====Disable Inactive Accounts and Activation Settings==== | ====Disable Inactive Accounts and Activation Settings==== | ||
Scrolling down further on the '''General '''password settings page will bring you to the sections that allow you to set the criteria for disabling and activating accounts. | Scrolling down further on the '''General '''password settings page will bring you to the sections that allow you to set the criteria for disabling and activating accounts. | ||
| + | |||
| + | [[User]] accounts can be configured to automatically become disabled after a predetermined period of inactivity. Once disabled, a [[Password Policy#Password Reset Message|password reset]] is required by the user to regain access to the system. This feature adds to the many user management options within the system. | ||
:: [[File:Password disable and activate.png|500px|border]] | :: [[File:Password disable and activate.png|500px|border]] | ||
| Line 225: | Line 223: | ||
|} | |} | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
The latter half of this page has the heading '''Intruder Email Alert - '''using a default template, it allows you to customize the email alert when someone has been locked out because of intruding attempts. | The latter half of this page has the heading '''Intruder Email Alert - '''using a default template, it allows you to customize the email alert when someone has been locked out because of intruding attempts. | ||
| Line 255: | Line 245: | ||
'''Intruder Alert Email Variables''' – because the [[User|user]] is not logged into the system, the amount of information available is limited to IP Address '''@ip@''', the attempted username '''@username@''' and date/time '''@now@''' of the attempted login. | '''Intruder Alert Email Variables''' – because the [[User|user]] is not logged into the system, the amount of information available is limited to IP Address '''@ip@''', the attempted username '''@username@''' and date/time '''@now@''' of the attempted login. | ||
| − | == | + | ===Locked Users=== |
| − | + | The '''Locked Users '''tab will display a [[List View Overview|list]] of all users that have had their account locked. | |
| + | |||
| + | :: [[File:Locked user lists.png|800px|border]] | ||
| + | If a user is locked, you can click on the '''Set Password''' button on the '''View Locked Users''' tab to reactivate the account and send the [[User|user]] a new [[Password|password]]. | ||
| + | |||
| + | Once an account has been locked for exceeding the number of permitted login attempts, it will remain on the '''Locked Users '''list until the correct password is entered. This allows the SysAdmin to see which users have been unable to log in, even if the configured lockout duration has passed and the account is no longer technically locked. | ||
| + | |||
| + | When an account has been locked for exceeding the number of permitted login attempts, after the lockout time has passed they are permitted only ''ONE ''attempt at the correct password. | ||
| − | + | * A single incorrect password at this point will '''re-lock '''the account for the configured lockout duration. | |
| + | * This is a preventative measure so that would-be intruders do not have multiple attempts to guess the password each time the lockout duration has passed. | ||
| − | + | ===Disabled Inactive Users=== | |
| + | This function is only available from '''Global Settings > Security > Password and Activation Policies; '''it is not accessible from individual password policies for the different companies in your [[Organization hierarchy|organization hierarchy]]. | ||
| − | + | :: [[File:Disabled inactive users.png|800px|border]] | |
| + | Similarly to the '''Locked Users '''tab, the '''Disabled Inactive ''''''Users '''tab will provide a [[List View Overview|list]] of all expired [[User|users]] in your system. Their accounts have expired as a result of inactivity and a disabling that can be configured after a certain amount of time (see [[Password Policy#Disable Inactive Accounts and Activation Settings|Disable Inactive Accounts]]. | ||
| − | * If | + | * Once an account has been disabled as a result of overly long inactivity, the user will remain on this list until their password is reset. This allows the SysAdmin to see which users have had their accounts disabled because of inactivity. |
| + | * If an inactive user is disabled, there will be a '''Send Password '''button next to their name on this tab - that way, you can reactive the account and send the user a new password with which they can log into the system. | ||
==Single Sign-On== | ==Single Sign-On== | ||
Latest revision as of 18:30, 18 January 2022
Contents
Overview
Password Policy is used to configure the password policies within SmartSimple with your organizational standards. It is best practice to ensure that these policies match the other systems deployed by your organization; consequently, these policies allow for extensive configuration options.
Password Policies include the following:
- The ability to control the length and complexity of passwords
- The password expiration time period
- The password frequency usage
- The method for sending new requested passwords (via Email Templates)
- Word restrictions
- The number of retries allowed
- The lockout time for the account if they exceed retry quota
- Email alerts for invalid passwords
Multiple password policies can be supported by the system. This feature provides for less stringent policies for types of users that infrequently access the system - for example, External contacts who would only use the system for an application. Alternative password policies can be set for any level in the organization hierarchy.
You can also set individual password policies for the different companies of your organization hierarchy. However, they will be able to edit the policy only, and not edit the the Activation Emails, which can only be configured from Global Settings by a user with System Administrator privileges.
- Note: In all cases of password policies, common words or known common passwords are ineligible to be used as SmartSimple passwords.
Configuration - Essentials
How to Access the Password Settings
1. Click on the 9-square menu icon on the top right of your page.
2. Under the heading Configuration, select Global Settings.
3. Click on the tab labelled Security.
4. Click on the hyperlink called Password and Activation Policies.
A page displayed with numerous settings and tabs related to your system's password and activation policies will appear. On this page, you can modify the required complexities of passwords, email templates for activating users and setting passwords, disable inactive accounts, and more.
| Tab Name | Overview of Features and Functionality |
| General | Provides access to modify, configure, or enable/disable general password settings, the deactivation of inactive accounts, activation settings, password reset messages, and persistent login. |
| Activation Email Templates | Allows modification and configuration of Email Templates for the following functions: New User, Request Password, and Password Change Notification. Can also set a default language and From Address. |
| Intruder Alert Settings | Allows modification of intruder settings, including the amount of retries, the lockout duration, and the content for an email alert when there is an intrusion. |
| Invalid Login Audit | Provides a list of invalid logins by username, IP Address, and time for auditing and record-keeping purposes. |
| Locked Users | Provides a list of locked users by name, Lockout Time, and the feature to directly set that user with a new password. |
| Disabled Inactive Users | Provides a list of disabled, inactive users by name and date of disabling. |
Password Encryption
For your information, if necessary:
SmartSimple uses the SHA-256 algorithm, combined with salt hashing, in order to encrypt passwords.
Password Settings
This section, under the first tab of the Password and Activation Policies labelled General, is used to set password attributes.
| Password Length | The minimum length allowed for a password; the number inputted must be between 6 - 32 characters. |
| Complexity |
Set the level of character-type complexity required for a password. The options are as follows:
Disable Restriction of Common Passwords - Toggling on this function will then enable the user's ability to use common passwords as their password. This is not recommended for security reasons, as common passwords are easier to guess and to enable security breaches. |
| Force Password Change |
Force New Password on First Login - This will ensure that each individual user will be forced to change their password from a system-generated or SysAdmin-determined password into one of their own accord.
|
| Password Expiration | Each user will be forced to change their password once the selected number of days has passed. Doing so every quarter or so is good security practice; however, any number of days can be set. On each login, the system will check how many days until the password expires and will notify the user their password is about to expire in X days. |
| Password History Check | You can set the number of previous passports (to a maximum of 32) that the system will remember for each user. When changing their password, users will not be permitted to re-use a previous password that is remembered by the Password History until the specified number of unique passwords have been used. |
| Maximum Password Changes in 24 Hours |
This will set the maximum number of password changes any individual user is able to make within a 24-hour period. This is to prevent users from bypassing the password history restriction by changing their password repeatedly in order to return to a previously used password.
|
| Password Data Restriction |
Configuring this setting will restrict password settings so that values such as first name, last name, or organization name cannot be used in the password. Any number of fields can be selected from both the Organization or the Contact Profile. Organization Field - Both standard and custom fields are supported. Contact Field - Both standard and custom fields are supported. |
Disable Inactive Accounts and Activation Settings
Scrolling down further on the General password settings page will bring you to the sections that allow you to set the criteria for disabling and activating accounts.
User accounts can be configured to automatically become disabled after a predetermined period of inactivity. Once disabled, a password reset is required by the user to regain access to the system. This feature adds to the many user management options within the system.
| Disable user accounts after X days | Insert the number of days a user account is inactive before it is disabled. In order to disable this feature, simply leave the field blank. |
| Apply Policy to All Sub-Companies |
Click this button to force-update the password policy related to the current organization and all sub-companies. Note: This is applicable when an organization has a root organization, and one or more sub-companies each with its own password policies. |
| Disabled Inactive Account Message | Write in the text that will be displayed when a user is attempting to access an expired account. |
| Enable reCAPTCHA Validation | |
| Activation link life span |
This function works with the @activationlink@ password variable. If the https://@url@@activationlink@ syntax is used in the Request Password section of email templates, this setting sets the duration that the activation link will be valid for the user in number of hours.
|
| Default Security Code | This is a hard-coded value to be entered when users request new passwords. For example, 12345. |
| Challenge Questions, delimited by semi-colons |
You can set a series of challenge questions through which all users will be prompted to select one upon next login. Their answer to that question will be stored in the system, and if they forget their password, they will be prompted to enter this answer and click the activation link in the Forgot Password email template.
Example of Challenge Questions:
|
Password Reset Message
Even further down at the bottom of the General page of Password and Activation Policies are features relating to a Password Reset Message and Persistent Login.
In the text field box, write the content for the Reset Password message that a user will see if they need to reset their password. You may select between a default template or you may choose to make it custom.
Persistent Login
The Persistent Login functionality provides for the use of a persistent secure cookie on the SmartSimple user's computer to eliminate the need to use a username and password to log into the system. Rather than having to log in to SmartSimple each time you open your web browser, a "cookie" can be installed on your computer that will automatically authenticate you, allowing you to bypass the login screen. (This setting can be enabled or disabled by your system administrator). In order for this feature to work, you must have the user's browser enabled to accept persistent cookies.
Rules for Password Activation Settings
When an organization has their password settings configured, then they will be used in full.
When an organization does not have their password settings configured, the system will go up the organization hierarchy until it finds a parent company with password settings configured, and by default it will allow the organization to inherit those settings. Example: If only the root organization has its password settings configured, all other organizations would inherit the same policies, as they all fall under the root organization on the organization hierarchy.
- Note: An organization will display informational text at the top saying that its password policies have not been configured until they are.
| For when a new user is sent their password for the first time |
|
| For when an existing user requests a new password |
|
After a user has successfully completed the appropriate password activation process, they will be logged into that SmartSimple instance and their newly created password will become active.
Custom Policy
- The Compose Custom Password Policy table provides the ability to define the custom password policy that matches your organization's security standards and provides control of each character type desired (upper case, lower case, numeric and/or symbols). You can also specify the minimum number of characters required for that character type.
- The character mask used to define your selection will appear in the Custom Password Policy field. You can also write your own code and paste it into this field if desired.
- The Validate Pattern button will open a window where you can test various passwords against the policy to see if they will pass or fail.
- The value in the Custom Password Policy Description field will be displayed to users when setting/changing their password. You can use plain text or html in this field (For example, to insert a line break use <br>)
- Note: See also Custom Password Policy Examples
Important: When defining a custom password policy be sure to provide a detailed description of the policy in the Custom Password Policy Description field so that users are aware of the minimum requirement to enable them to create a valid password.
If you need to translate the Custom Password Policy Description message you can use sslogic. It is often easiest to use System Variables for these. Example:
<!--@sslogic('@langid@'='2')--><br>@system.Password Policy - French@<!--@else--><br>@system.Password Policy@<!--@end-->
Intruder Lockout Settings and Intruder Email Alert
The third tab in Password and Activation Policies, called Intruder Alert Settings, will determine the actions that should be taken if someone attempts to log into your copy of SmartSimple but cannot provide accurate credentials.
| Number of Attempts | Enter a number from 1-32 that will denote the amount of times someone can attempt to log in with an account (that is, with an incorrect password) before that account is locked. |
| Lockout Duration |
Select from a number of options the duration of the account lockout. Within this period, the user will have no ability to log in, even if their credentials are correct.
|
The latter half of this page has the heading Intruder Email Alert - using a default template, it allows you to customize the email alert when someone has been locked out because of intruding attempts.
| Email From | The From Address for the email alert. If you do not manually set this value, then the address donotreply@smartsimple.com will be used. |
| Email To |
Select the Internal people to receive the email alert. Click the binoculars icon for a full list of internal staff, from which you can select who to send the email alert to.
|
| Subject | The subject of the email. |
| Body | Sample Template - Clicking this will populate the text window automatically with a template of what the email alert will contain. It will include System Variables. |
Intruder Alert Email Variables – because the user is not logged into the system, the amount of information available is limited to IP Address @ip@, the attempted username @username@ and date/time @now@ of the attempted login.
Locked Users
The Locked Users tab will display a list of all users that have had their account locked.
If a user is locked, you can click on the Set Password button on the View Locked Users tab to reactivate the account and send the user a new password.
Once an account has been locked for exceeding the number of permitted login attempts, it will remain on the Locked Users list until the correct password is entered. This allows the SysAdmin to see which users have been unable to log in, even if the configured lockout duration has passed and the account is no longer technically locked.
When an account has been locked for exceeding the number of permitted login attempts, after the lockout time has passed they are permitted only ONE attempt at the correct password.
- A single incorrect password at this point will re-lock the account for the configured lockout duration.
- This is a preventative measure so that would-be intruders do not have multiple attempts to guess the password each time the lockout duration has passed.
Disabled Inactive Users
This function is only available from Global Settings > Security > Password and Activation Policies; it is not accessible from individual password policies for the different companies in your organization hierarchy.
Similarly to the Locked Users 'tab, the Disabled Inactive 'Users tab will provide a list of all expired users in your system. Their accounts have expired as a result of inactivity and a disabling that can be configured after a certain amount of time (see Disable Inactive Accounts.
- Once an account has been disabled as a result of overly long inactivity, the user will remain on this list until their password is reset. This allows the SysAdmin to see which users have had their accounts disabled because of inactivity.
- If an inactive user is disabled, there will be a Send Password button next to their name on this tab - that way, you can reactive the account and send the user a new password with which they can log into the system.
Single Sign-On
For information on the Single Sign-On settings and functionality, please refer to the Single Sign-On page.
