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The role of the Support Desk is to be your first point of contact for anything [[SmartSimple]] related. If you have a question, have an idea for a new feature, or need a resolution to a problem, then we are the place to start.
==ContactInformation==
It is our goal to provide you with timely and complete answers to your questions or concerns and to ensure that you are getting the most out of the [[SmartSimple]] platform within your organization.
'''[https://www.smartsimple.com/support.phpttp:// Contact Live Agent here]'''
=== Community Portal ===
Current clients may log tickets through their own [[instance]] using our '''Community Portal''' function. The Community Portal is a dashboard that simplifies the process of managing your tickets and connecting with SmartSimple.
To enter the Community Portal:
1. Click the 9-square menu icon on the top right of your page: [[File:052919_MenuIcon.png]]
2. Under the heading '''Help,''' select '''Support.'''
3. Press '''Enter''' to launch the '''Community Portal.'''
Below is a video introduction to the uses of the Community Portal:
{{#ev:youtube|8OUqi46cCek}}
==What the Support Desk Does==
