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'''[https://www.smartsimple.com/support.phpttp:// Contact Live Agent here]'''
=='''What other support options are available through the [[SmartSimple]] Community?'''==
We provide several methods for becoming more familiar and increasing your knowledge of the [[SmartSimple]] platform outside of our Community Support Desk. They are:
* '''SmartSimple Wikipedia (Wiki)''' – This is our very own online [[SmartSimple]] encyclopedia. The easiest way to find the information you need would be to search by the 'key words' of the topic that you are trying to gather more information on. Or you can browse the Wiki by category or view the index alphabetically.
* '''Some quick Wiki tips!'''
** When searching 'key words' try to keep the words to a minimum and try to avoid using long phrases or sentences.
** Search on the key points rather than more general topics, so if you are looking for information on creating and making your own reports search on words like 'create report' or 'report builder'.
** Most important of all, we strive to keep the Wiki up to date so if you can’t find something in the Wiki then let us know and we will help you find it or add it to our list of topics to update.
* '''Online training sessions''' - We continually offer online training sessions that are available for anyone that uses [[SmartSimple]]. They are categorized into Basic, Intermediate, Advanced and Open to best suit your current knowledge of the [[SmartSimple]] platform. Please contact the Community Support Desk to find out more information or schedule a session.
* '''Mobile Support''' - We also offer a unique type of onsite support. We are continually looking at the types of requests and tickets that come in through the [[SmartSimple]] Community Support Desk. If we see an opportunity that would benefit your organization to have some additional onsite support then we will reach out and schedule an onsite visit with our mobile support and make sure you are getting the most out of [[SmartSimple]].
==See Also==
* [[Service Levels]]
[[Category:System Management]][[Category:Help Desk]][[Category:SmartSimple]]
