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→What is the role of the support desk?
== '''What is the role of the support desk?''' ==To be your first point of contact for anything [[SmartSimple]] related. If you have a question, have an idea for a new feature or need a resolution to a problem then we are the place to start.
The [[SmartSimple]] Community Support Desk provides first level support to clients plus a triage of the issue to determine if it needs to be redirected to other specialists within the company. You can anticipate the Community Support Desk will be able to answer questions related to:
* All standard features and functions within the system.
The Community Support Desk will generally not be able to directly assist you if the issue is related to:
* Your organisation's specific processes.
* Industry related issues.
* In-depth technical issues.
For these types of issues the Community Support Desk will redirect to the appropriate industry or technical specialist.
In all cases a ticket number is issued and an email sent to you confirming that the issue has been logged, even if the issue was resolved on the first call. Where the ticket cannot be resolved on the first call the issue will be managed by Community Support Desk personnel - even if other specialists are involved.
It is our goal to provide you with timely and complete answers to your questions or concerns and to ensure that you are getting the most out of the [[SmartSimple]] platform within your organization.
You can connect with us through any of the following channels:
*''' Phone (Canada and United States):''' 416-591-1668 x 1*''' Phone (Canada and United States) Toll Free:''' 866-239-0991*''' Phone (Europe):''' 353(0) 1 662554-92367428*''' Email:''' [mailto:support@smartsimple.com support@smartsimple.com]*''' Direct:''' From the Help menu within [[SmartSimple]], just select the Support Request option
== '''What other support options are available through the [[SmartSimple]] Community?''' ==
