Upgrade Policy

SmartSimple is committed to improving the functionality of the system by engaging our customer community and performing regular updates to the system.

How does SmartSimple decide what enhancements to add to the system?

• We gather possible enhancement information from three sources; Help Desk Requests that are specified as Enhancement Requests, Feedback gathered through User Group Meetings and information that we gathered through our industry research. These sources are used to create our development Roadmap for the following six to nine month period.

Will all my Enhancement Requests become new features?

• No, unfortunately we cannot convert all requests into enhancements. We review and synthesize requests across the business communities that we support and, based on overall demand, prioritize the enhancements we schedule for development.

How do I hear about forthcoming enhancements?

• The SmartSimple newsletter is used to communicate forthcoming enhancements to the system. The newsletter is issued every four to six weeks and always issued one week before an upgrade is to take place.

How often is the system updated?

• The system is enhanced with new features approximately every four to six weeks. This is a process that has been carried on continuously for the last four years,

What if I don't want to use a forthcoming enhancement?

• All enhancements are created in such a way as to be optional and controllable by the System Administrator. This technique ensures that all enhancements are backwards compatible with your current configuration of SmartSimple.

When are updates applied to the SmartSimple ASP service?

• Updates are always scheduled for Thursday night at 10:00 EST. Generally, the system will be unavailable for less than five minutes.

When are updates applied to a dedicated SmartSimple Server?

• Updates to dedicated severs are scheduled after the ASP servers have been updated. The date and time of the upgrade is scheduled in conjunction with the System Administrator of the dedicated system.

Can you review the enhancements before they are updated on a production server?

• Yes - if you wish to review any enhancement, send the Help Desk a request and they can provide access to a pre-production server where the enhancement can be reviewed.