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For these types of issues the Community Support Desk will redirect to the appropriate industry or technical specialist. The [[Service Levels]] determine the classification and process of each Support Ticket.
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In all cases a ticket number is issued and an email sent to you confirming that the issue has been logged, even if the issue was resolved on the first call. Where the ticket cannot be resolved on the first call the issue will be managed by Community Support Desk personnel - even if other specialists are involved.