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If you are subscribed to our SaaS Public Cloud offering your SmartSimple system will be automatically upgraded according to the following schedule{| class="wikitable" style="width: 85%"
|'''Offering'''
|'''Environment'''
|'''Typical Downtime'''
|-
|SaaSstyle="width: 22%"|Public Cloud|style="width: 10%"|Production|style="width: 40%"|Last Thursday of an upgrade month
|22:00 - 23:59 EST
|5 minutes
|-
|SaaSPublic Cloud
|Backup
|Two weeks prior to the production
If you are subscribed to our dedicated server offering with managed upgrades your SmartSimple system will be automatically upgraded according to the following schedule
{| class="wikitable" style="width: 85%"
|'''Offering'''
|'''Environment'''
|'''Typical Downtime'''
|-
|style="width: 22%"|Dedicated - Managed Upgrades|style="width: 10%"|Production|style="width: 40%"|The second Thursday proceeding an upgrade month
(two weeks proceeding the last Thursday of an upgrade month)
|22:00 - 23:59 local time
If you are subscribed to our dedicated server offering with client-managed upgrades your SmartSimple system is only upgraded manually by your system administrator or by sending a request to SmartSimple. The upgrade package is made available for you according to the following schedule
{| class="wikitable" style="width: 85%"
|'''Offering'''
|'''Environment'''
|'''Typical Downtime'''
|-
|style="width: 22%"|Dedicated - Client-Managed Upgrades|style="width: 10%"|All|style="width: 40%"|The second Thursday proceeding an upgrade month
(two weeks proceeding the last Thursday of an upgrade month)
|22:00 - 23:59 local time