Importing Organizations or Contacts Association

Three Types of Associations between Organizations and Contacts

There are three (3) types of associations between organizations and contacts that can be imported using FIle Import Wizard.

1. Company Relationship

relationships between companies

2. Contact Relationship

relationships between contacts

3. Company-Contact Association

associations between organizations and contacts
custom fields can also be added and imported in this section

Prerequisites

Relationship should be enabled
Roles have been created
Organizations or Contacts should be existing on the instance
Custom fields have been created - only available for Company-Contact associations

File Import Wizard Tool

To access the Import Wizard Tool for Organizations and Contacts:

Under the Configuration menu, click on Global Settings
Click on the Organizations & Users tab
The Import Wizard Tools are found under the Association Settings section

File:IWT-01.PNG

There are three Import Wizard Tools:

Import User/Contact to User/Contact Relationship - Contact Relationship
Import Company/Account to Company/Account Relationship - Company Relationship
Import Company/Account to User/Contact Associations - Company-Contact Association

Import Process Overview

The import process consists of five steps:

1. Copy the information to be imported to the Windows Clipboard.

2. Paste the information into the SmartSimple Import Window from the Clipboard.

3. Map the fields in the pasted data to the fields in the organisation, contact or activity record.

4. Validate the information mapping before uploading.

5. Upload the data to SmartSimple.

Currently, there is no way to delete associations imported using the Import Wizard Tool.

Each step of this process is described in detail below.

Import User/Contact to User/Contact Relationship

Case 1. With 2 unique identifiers

Data with the role and two unique identifiers can be used to add association between two contacts.

1. Prepare data to be imported

Column 1: User Role	Column 2: Unique ID (Custom Field) i.e. Contact_ID of the first contact	Column 3: Unique ID (Custom Field) i.e. Contact_ID of the second contact
Colleague	100	470
Ex-Boss	100	130

2. Click Import User/Contact to User/Contact Relationship, the Import Wizard is displayed.

3. Paste Case 1 data.

4. Click Analyze

5. Map columns to corresponding standard field/custom fields and then click Parse Data

6. Data will be mapped accordingly based on Step 5.

7. Click Upload

8. It will display under Status if data was successfully uploaded.

Case 2. With a Standard Field User ID and a Custom Field unique identifier of the contact

Or data with the role, the User ID, which is a standard field from the instance and one unique identifier can also be an alternative to add association between two contacts.

Column 1: User Role	Column 2: User ID (Standard Field) i.e. The unique identifier created by SmartSimple	Column 3: Unique ID (Custom Field) i.e. Contact_ID of the second contact
Spouse	6151805	101
Used to work with	6151805	105

Repeat Steps 1 to 8 above. Mapping will be different. See below:

Contact Relationship Listview

The listview of all records added:

Notes

No custom fields can be included in this type of association.
When import fails, the relationship might be already existing, or the Contact_ID is not existing, or the User ID is incorrect.