Difference between revisions of "Using Instant Messaging"
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==Using Instant Messaging== | ==Using Instant Messaging== | ||
| + | You can also send stored messages to people within your copy of [[SmartSimple]]. | ||
| − | You can | + | * You can access Instant Messaging under the '''Communication''' category. |
* These messages are stored in the recipient’s inbox, and are also displayed in the sender’s Instant Message outbox. | * These messages are stored in the recipient’s inbox, and are also displayed in the sender’s Instant Message outbox. | ||
* You can send an Instant Message to someone that is currently online by clicking on his or her name in the '''People Online''' list. | * You can send an Instant Message to someone that is currently online by clicking on his or her name in the '''People Online''' list. | ||
| − | * If the person is not online then you can click on the | + | * If the person is not online then you can click on the Open Message Center icon for that person in the Organization Hierarchy, in the [[Internal|internal]] list or [[External|external]] contacts list. |
==Sending Instant Messages== | ==Sending Instant Messages== | ||
| − | |||
1. Click on a [[Username|username]] in the '''People Online''' list. | 1. Click on a [[Username|username]] in the '''People Online''' list. | ||
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[[Image:Quick1.png]] | [[Image:Quick1.png]] | ||
| − | + | ||
2. Type the '''Subject'''. | 2. Type the '''Subject'''. | ||
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==Instant Message – In and Out Box== | ==Instant Message – In and Out Box== | ||
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The message is sent, and a copy is stored in your outbox. You will know when a message is read by reviewing your outbox. | The message is sent, and a copy is stored in your outbox. You will know when a message is read by reviewing your outbox. | ||
| − | 1. Click the '''Communications''', ''' | + | 1. Click the '''Communications''', '''Instant Messages''' [[Menu|menu]]. |
The inbox is displayed. | The inbox is displayed. | ||
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==Replying to Instant Messages== | ==Replying to Instant Messages== | ||
| + | There are a number of indications that a message has arrived: | ||
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* The message alert is displayed below the '''People Online''' list. | * The message alert is displayed below the '''People Online''' list. | ||
* The message is displayed in your inbox with a '''New Item''' icon. | * The message is displayed in your inbox with a '''New Item''' icon. | ||
==Navigating and Managing Message Information== | ==Navigating and Managing Message Information== | ||
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At the top and bottom of the message list the navigation controls are displayed. | At the top and bottom of the message list the navigation controls are displayed. | ||
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[[Image:Quick2.png]] | [[Image:Quick2.png]] | ||
| − | + | ||
1. Click the '''Select All''' check box. | 1. Click the '''Select All''' check box. | ||
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==Terminate User Session== | ==Terminate User Session== | ||
| − | + | {{GUA}}s have the ability to immediately disconnect a logged in user through the '''Instant Messaging''' application.<br /> | |
| − | {{GUA}}s have the ability to immediately disconnect a logged in user through the '''Instant Messaging''' application.<br> | ||
See [[Terminate User Session]] | See [[Terminate User Session]] | ||
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Latest revision as of 20:19, 8 September 2020
 This article is deprecated and the information contained within may no longer be correct.
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Contents
Using Instant Messaging
You can also send stored messages to people within your copy of SmartSimple.
- You can access Instant Messaging under the Communication category.
- These messages are stored in the recipient’s inbox, and are also displayed in the sender’s Instant Message outbox.
- You can send an Instant Message to someone that is currently online by clicking on his or her name in the People Online list.
- If the person is not online then you can click on the Open Message Center icon for that person in the Organization Hierarchy, in the internal list or external contacts list.
Sending Instant Messages
1. Click on a username in the People Online list.
The Instant Message window is displayed.
The username is set to the name selected from the People Online list.
You can switch an Instant message to an email message by clicking the Switch to Email button – provided you have previously set up an email account.
2. Type the Subject.
3. Type the Message Body.
Instant Message – In and Out Box
The message is sent, and a copy is stored in your outbox. You will know when a message is read by reviewing your outbox.
1. Click the Communications, Instant Messages menu.
The inbox is displayed.
Note the button at the top of the page displays your Sent items.
Replying to Instant Messages
There are a number of indications that a message has arrived:
- The message alert is displayed below the People Online list.
- The message is displayed in your inbox with a New Item icon.
At the top and bottom of the message list the navigation controls are displayed.
The Inbox also displays the Delete button and the Select/Deselect check boxes.
1. Click the Select All check box.
All the messages are selected.
2. Click the Delete button.
All messages are deleted.
Terminate User Session
Global User Administrators have the ability to immediately disconnect a logged in user through the Instant Messaging application.
See Terminate User Session
