Difference between revisions of "Setting the Message Type in an Acknowledgment Workflow"
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There are four possible message types: | There are four possible message types: | ||
* '''No message required''' – no message will be sent when the step triggers. | * '''No message required''' – no message will be sent when the step triggers. | ||
* '''Quick Message only''' – a [[SmartSimple]] [[Internal|internal]] instant message will be generated but no [[External|external]] e-mail. | * '''Quick Message only''' – a [[SmartSimple]] [[Internal|internal]] instant message will be generated but no [[External|external]] e-mail. | ||
| − | * '''E-mail Only''' – an [[External|external]] e-mail will be generated but no [[Internal|internal]] instant message | + | * '''E-mail Only''' – an [[External|external]] e-mail will be generated but no [[Internal|internal]] instant message. |
* '''Quick Message and E-mail''' – both an instant message and an e-mail are sent. | * '''Quick Message and E-mail''' – both an instant message and an e-mail are sent. | ||
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* The '''@firstname@''' variable will be replaced by the first name of each recipient. | * The '''@firstname@''' variable will be replaced by the first name of each recipient. | ||
| − | [[ | + | {{PrevNextStart}} [[Adding a Workflow Task in an Acknowledgment Workflow]] |
| + | {{PrevNextMid}} [[Setting the Step Role in an Acknowledgment Workflow]] | ||
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Latest revision as of 10:31, 8 May 2013
There are four possible message types:
- No message required – no message will be sent when the step triggers.
- Quick Message only – a SmartSimple internal instant message will be generated but no external e-mail.
- E-mail Only – an external e-mail will be generated but no internal instant message.
- Quick Message and E-mail – both an instant message and an e-mail are sent.
1. Set the Message Type to Quick Message Only.
Setting the Subject and Message
The e-mail subject and message can be created using text or variables.
1. Set the Message Subject to A new contact has been added.
2. Set the Message body as shown below:
Dear @firstname@,
A new contact has been added to the system.
- The @firstname@ variable will be replaced by the first name of each recipient.
