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<u>'''Note:'''</u> Backup environments will be allowed to send out MFA emails. If your backup environment is not sending out emails, check to see if you have set up a default email address. To do this, go to '''Menu Icon''' > '''Global Settings''' > '''Communications''' tab > '''Email Options and Security''' > Toggle on '''Enable Default From Address'''. In the '''From Address''' field, you would typically enter something like ''donotreply@smartsimple.com''. If this field is empty, as part of this upgrade, we will be populating it with the email address used for new users (located at''' Menu Icon''' > '''Global Settings''' > '''Security''' tab > '''Password and Activation Policies''' > '''Activation Emails''' tab > '''From Address''').
→Multi-Factor Authentication Enabled by Default
Time-based One-Time Password (TOTP) settings will NOT be affected.
<u>'''Note:'''</u> Backup environments will be allowed to send out MFA emails. If your backup environment is not sending out emails, check to see if you have set up a default email address. To do this, go to '''Menu Icon''' > '''Global Settings''' > '''Communications''' tab > '''Email Options and Security''' > Toggle on '''Enable Default From Address'''. In the '''From Address''' field, you would typically enter something like ''donotreply@smartsimple.com''. If this field is empty, as part of this upgrade, we will be populating it with the email address used for new users (located at''' Menu Icon''' > '''Global Settings''' > '''Security''' tab > '''Password and Activation Policies''' > '''Activation Emails''' tab > '''From Address''').
If you are using the SMTP relay with an IP restriction for sending emails, ensure the IP of your environments is in your IP list (backup, testing, production). If you need to help with identifying the IPs of your environments or have questions, reach out to our support team.
