The Message Queue is particularly useful for ensuring that emails have properly been sent, for record-keeping, and for allowing you some leeway to delete messages should they have been sent in error.
==Configuration - Essentials ==
===Accessing the Message Queue===
1. Click on the 9-square menu icon on the top right of your page.
:: {{Icon-Menu}}
2. Under the heading '''Configuration, '''select [[Global Settings|'''Global Settings]]''']].
3. Scroll down on the first tab to the subheading '''System Log and Summary.'''
: [[File:Message queue.png|400px|border]]
Emails that have been generated from the system for a maximum of one year previous will appear in the Message Queue.
Emails ===Understanding the Message Queue ===The message queue has several tabs that provide different functions. :: [[File:Message queue 1.png|800px|border]] On the top, right underneath the '''Message Queue '''title, are a number of options to determine what types of messages you can access. {| class="wikitable"|-||'''In Queue'''||Any message that is in the queue means that though it has left our SmartSimple server, it has not yet reached the inbox of the receiver. Although this limbo time is variable, it usually approximates 5 minutes or so. Messages in the queue can be deleted to ensure that have been generated from they won't reach the system receiver; a use case would be for a maximum of one year previous will appear message that has been sent in error, such as an "Application Accepted" message. '''Note: '''Although the Message Queue is useful for this function, it is not best practice to rely on the Message Queueto void your mistakes. Be careful with activating or sending system-generated emails to ensure that wrongful notifications are not sent to users.
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||'''Sent'''
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Any message in '''Sent '''has successfully reached the ''server ''of the receiver. Sent messages cannot be modified or deleted.
==Overview==The '''Message QueueNote: ''' setting in the [[Business & System Configuration|System]] section of the [[Global Settings]] page allows you to view a The Sent list of system generated e-mails cannot confirm that it has necessarily reached an ''inbox, ''but it can confirm that have it has been sent from [[Workflows]] etcto the server.
[[Image:Message_queue_updateThe '''Sent '''area is a good section to check if you have a complaint about not receiving emails properly; the Sent list can confirm that an email was indeed sent, and in that case, the receiver should be directed to check the Spam mail in their inbox or the double-check their incoming mail.png|700px]]
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||'''Failed'''
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The '''Failed '''section will list all of the system-generated emails that did not go through into another server.
The primary reasons for failed messages include an incorrectly typed email address, or an absentee email address.
==Navigating to the Message Queue==|-# Click on the Configuration menu, then select the [[Global Settings]] option.||'''Archived'''# Under the System Configuration section, locate and clink on the ||The '''Archived '''section lists all emails that were sent 'Message Queue'over '' hyperlinka year ago from the time that you check. |}# Displayed is the <br />'''Message QueueTip: ''' list viewBest practice is to check the Message Queue at least every 6 months or a year. You can ensure that emails are being properly sent out and upkeep records of email lists that IT or auditing departments may require.
