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Backup Server and Testing Instances

561 bytes added, 14:14, 12 June 2019
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* ==Overview==In addition to the [[instance ]] that your organisation organization uses for day to day work, [[SmartSimple customers ]] clients have access to a second backup instance.
* These The backup instances instance is a shadow copy of your '''live '''SmartSimple are updated nightly with all the current information instance from the main instance as it existed when the backup is performed each night.* You can log into the backup instance with the same username and password as the production instanceprevious day. 
'''Please note that any changes to The backup instance of your SmartSimple is updated nightly (around 3:00 am Eastern Standard Time) with all the current information from your main instance as it existed when the data or backup is performed each night. For example, if you change your password on the structure live instance of SmartSimple, the backup instance will be overwritten save your new password when the nightly backup executesit is performed that night.''' 
==Using the Backup Instance==
===Locating Your Backup Instance===
Depending on the location of your production instance, you can determine the location of your backup instance using the following table: 
===System Upgrades===When system [[Upgrade|upgrades]] are scheduled the backup servers are updated one week prior to the production servers for testing purposes. See [[Upgrades#System Upgrade Process|here]] for further information, including the schedule of the system updates. ===Finding Your Backup Instance=== Depending on the location of your production instance, you can determine the location of your backup instance using the following table: :::{| border="1" styleclass="color:green; background-color:#ffffcc;wikitable"!Production Instance !! Backup Instance
|-
|&nbsp;&nbsp;<nowiki>alias.smartsimple.com </nowiki>&nbsp;&nbsp; |'''Production Instance'''| &nbsp;&nbsp;<nowiki>alias.smartsimplebk.com</nowiki>|'''Backup Instance'''
|-
|&nbsp;&nbsp;<nowiki>|alias.smartsimple.biz</nowiki> &nbsp;&nbsp;com|| &nbsp;&nbsp;<nowiki>alias.smartsimplebk.biz</nowiki> com
|-
|&nbsp;&nbsp;<nowiki>|alias.smartsimple2smartsimple.biz</nowiki> &nbsp;&nbsp;|| &nbsp;&nbsp;<nowiki>alias.smartsimple2bksmartsimplebk.biz</nowiki>
|-
|&nbsp;&nbsp;<nowiki>|alias.smartsimple3smartsimple2.biz</nowiki> &nbsp;&nbsp;|| &nbsp;&nbsp;<nowiki>alias.smartsimple3bksmartsimple2bk.biz</nowiki>
|-
|&nbsp;&nbsp;<nowiki>|alias.smartsimple4smartsimple.biz</nowiki> &nbsp;&nbsp;ca|| &nbsp;&nbsp;<nowiki>alias.smartsimple4bksmartsimplebk.biz</nowiki>ca
|-
|&nbsp;&nbsp;<nowiki>|alias.smartsimple.ca</nowiki>&nbsp;&nbsp; us|| &nbsp;&nbsp;<nowiki>alias.smartsimplebk.ca</nowiki>us
|-
|&nbsp;&nbsp;<nowiki>alias.smartsimple.us</nowiki>&nbsp;&nbsp; || &nbsp;&nbsp;<nowiki>alias.smartsimplebk.us</nowiki>|-|&nbsp;&nbsp;<nowiki>alias.smartsimple.ie</nowiki>&nbsp;&nbsp; || &nbsp;&nbsp;<nowiki>alias.smartsimplebk.ie</nowiki>
|}
In all cases, the backup instance is therefore accessed by appending "'''bk'''" to your production instance's [[URL]]. The '''bk '''is added after the '''smartsimple '''part of the URL, but before the domain ending ('''.com, .biz, .ca, '''etc). 
 
<pre> You can log into the backup instance with the same username and password as the production instance. </pre>
 
===When to Use the Backup Instance===
Because the backup instance has no impact on live users, it is best used for any changes or updates to the production instance that should be tested. 
 
'''Note: '''Any changes to the data or the structure of the backup instance will be overwritten when the nightly backup executes.
 
The backup is also a great resource to allow new internal users who are unfamiliar with the SmartSimple system to learn how to navigate. For example, they can fiddle with configuring [[List View Overview|list view overviews]], importing users, creating buttons, and more on the backup instance. Changes that are successfully tested on the backup can then be repeated on the production instance in order for them to actually reflect onto the live system.
 
===System Upgrades===
When system [[Upgrade|upgrades]] are scheduled the backup servers are updated '''two weeks prior''' to the production servers for testing purposes.
 
See [[Upgrades#System Upgrade Process|here]] for further information, including the schedule of the system updates. 
 
[[Category:System Management]][[Category:Upgrades| Upgrades]]
Emmy Fu
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