Smartstaff, administrator
4,223
edits
Changes
no edit summary
The following tables outline the detailed upgrade release cycle.
If you are subscribed to part of our Public Cloud offering Key Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally North American Clients are on the Key release. {| class="wikitable" style="width: 85%;"|-||'''Hosting'''||'''Environment'''||'''Date'''||'''Maintenance Window'''||'''Typical Downtime'''
|-
|style="width: 22%;"|Public CloudKey Release|style="width: 10%;"|Production|style="width: 40%;"|Last Second Thursday of an upgrade month||22:00 - 23:59 EST||5 minutes
|-
|Public Cloud|Key Release||Backup||Two weeks prior to the production upgrade||22:00 - 23:59 EST||5 minutes
|}
If you are part of our Global Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally clients in Europe, Middle East and Asia as well as Managed Dedicated clients are on the Global release.
|-
|style="width: 22%;"|Private Cloud - Managed UpgradesGlobal Release|style="width: 10%;"|Production|style="width: 40%;"|Two weeks post Public Cloud upgrades (the second Fourth Thursday after the Public Cloud production of an upgrade)month||22:00 - 23:59 local time||5 minutes
|-
|Private Cloud - Managed Upgrades|Global Release||Development/Test|Two weeks post Public Cloud upgrades (the second |Fourth Thursday after the Public Cloud production of an upgrade)month||22:00 - 23:59 local time||5 minutes
|-
|Private Cloud - Managed Upgrades|Global Release||Backup|Two weeks prior to the production ugprade (the last |Second Thursday of an upgrade month and the same day as the Public Cloud production ugprade)||22:00 - 23:59 local time||5 minutes
|}
If you are on dedicated environment that is client-managed your SmartSimple Cloud system is only upgraded manually by your system administrator or by submitting a request to SmartSimple. The upgrade package is made available for you according to the following schedule.
|-
|style="width: 22%;"|Private Cloud - Client-Managed UpgradesGlobal Release|style="width: 10%;"|All|style="width: 40%;"|Two weeks post Public Cloud upgrades (the second Fourth Thursday after the Public Cloud production upgrade). Note: the of an upgrade can be previewed two weeks prior to this under the Next Release Preview option in the Upgrade screen.month|22:00 |client- 23:59 local timemanaged||5 minutes
|}
