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#Automated Managed Upgrades
#Manual Self-Managed Upgrades
==Automated Managed Upgrades==
*Dedicated clients that chose to subscribe to our automated managed upgrade process will have SmartSimple updates automatically applied every other monthaccording to the upgrade schedule. Please contact your SmartSimple administrator to subscribe to this option.*Production release packages will be applied to your backup or prior to your production and development server(s) 10pm local time on the Thursday of every fourth week of every other month (beginning January). This will to allow you to verify the latest release.*Production release packages will be applied to your production server at 10pm local time on the Thursday one week after your backup or development server is upgraded.
==Manual Self-Managed Upgrades==
*You will have direct control over when to apply SmartSimple updates to your server. This will be controlled through the Upgrade page that can be found on the [[Global Settings]] page. This is only available to {{GUA}}s within the root instance of a SmartSimple Server.
*Production release packages will become available on according to the Thursday of every fourth week of every other month (beginning January).*Each available release package will be accompanied by a set of release notes that specify the new features includedupgrade schedule.
*In order to continue to receive support coverage on any SmartSimple platform issues you will be required to maintain your SmartSimple release version to within 6 months of the latest production release version.
<pre style="white-space: pre-wrap;
white-space: -o-pre-wrap;
word-wrap: break-word;">Note: Once applied to your SmartSimple server the update cannot be reverted. Any upgrade of your SmartSimple server, from either upgrade mode option above, will result in a downtime of up to 5 minutes and a server restart.</pre>
===Manual Upgrades – Installation instructions===
To initiate the manual upgrade you must first be logged into SmartSimple as a Global User Administrator account on the root instance of the server (normally this is the only copy of SmartSimple on the server). The upgrade page can then be found by navigating to the Upgrade tab at the top of the Global Settings page.<br /><br />
