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* [[Global Administrator|Global Administrators]] {{GUA}}s can override the record lock:
:[[Image:LockedUndo.png]]
::'''Note:''' When a Global Administrator {{GUA}} clicks the '''Undo Check Out''' button, and confirms that they wish to override the record lock the record will '''not''' automatically switch to Edit mode. It removes the record lock so that the next [[User|user]] (or Global Administrator{{GUA}}) that accesses the record will be able to lock it when they enter Edit mode.
* If a Global Administrator {{GUA}} has overridden the lock, when the user who originally had locked the record tries to save they will be notified:
:[[Image:OverrideMsg.png]]
==Troubleshooting==
* Occasionally a record can remain locked when it is no longer being edited (i.e. if the user's [[Browser|browser]] crashes or Internet connection fails while editing a record). The record can be unlocked:
::* By a Global Administrator {{GUA}} using the '''Undo Check Out''' button on the relevant record.
::* The [[User|user]] that locked the record can unlock it by editing it and then navigating away from the record.
::* The record will be released as soon as the [[user]] that locked it logs out of [[SmartSimple]], either by clicking '''Logout''', or if [[Enable Logout|Automatic Logout]] is enabled, by navigating away from [[SmartSimple]] or closing their browser.
