SmartSimple SupportHub powered by Zendesk- Frequently Asked Questions (FAQ)

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1. Will I still access support the same way?

Yes! You’ll continue to access the Support directly from your SmartSimple instance — just like you always have. Only the landing page and ticket interface will have a sleek new look.

2. Are contact details staying the same?

Yes, email and phone support remain unchanged:

📧 support@smartsimple.com

📞 Your usual support line

3. What’s new in Zendesk?

  • A modern, easy-to-use interface
  • Streamlined ticket tracking
  • Faster access to help articles and announcements
  • A more organized way to view and manage your requests

4. Do I need to create a new account?

Nope! Your login and permissions remain the same, no extra steps needed.

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