- 1 General Information
- 2 Previous Upgrades
- 3 Current Upgrade Package
- 3.1 General Details
- 3.2 Overview
- 3.3 Global System Upgrades
- 3.3.1 Major Updates
- 3.3.2 Minor Updates
- 188.8.131.52 Enhancements to System Security Summary
- 184.108.40.206 Added Reference Search to Reports
- 220.127.116.11 Added Primary Contact to Group Emails
- 18.104.22.168 Added New Address Type Standard Field
- 22.214.171.124 Updated Autoloader Send Email Notification Options
- 126.96.36.199 Updated Inputs to be Search and Select
- 188.8.131.52 Added Check for Duplicate Invitations
- 184.108.40.206 Added Notification for Account Email Address Changes
- 3.4 On-Demand System Upgrades
- 3.5 Notes for Admins
- 3.6 Service Packs
Next Upgrade Date
The next upgrade is scheduled for March 9 2023.
|Upgrade||Planned Production Date|
|March 2023||Thu, March 9 2023|
|July 2023||Thu, July 13 2023|
|November 2023||Thu, November 9 2023|
|March 2024||Thu, March 14 2024|
|July 2024||Thu, July 11 2024|
|November 2024||Thu, November 14 2024|
|March 2025||Thu, Mar 13 2025|
|July 2025||Thu, July 10 2025|
|November 2025||Thu, November 13 2025|
We regularly update the list of upgrade features and schedule for both the backup and production environments on this Wiki page.
This page will provide a general overview of each upgrade, with links to the Wiki articles describing the new or updated features and how to use them.
System Upgrade Process
The objective of the System Upgrade Process is to ensure that customers have a chance to review, without compromising the integrity of their production system, how their applications and information will work following the upgrade. In order to take advantage of this you will need to know how to access your backup instance of SmartSimple. If you need assistance with this either refer to the Backup Server and Testing Instances Wiki article, or contact the SmartSimple support desk.
For clients on a Private Cloud environment, please review the SmartSimple Upgrade Process – Dedicated Server page.
Upgrade Schedule Details
The following tables outline the detailed upgrade release cycle.
If you are subscribed to our Public Cloud offering your SmartSimple system will be automatically upgraded according to the following schedule
|Hosting||Environment||Date||Maintenance Window||Typical Downtime|
|Public Cloud||Production||Second Thursday of an upgrade month||22:00 - 23:59 EST||5 minutes|
|Public Cloud||Backup||Two weeks prior to the production upgrade||22:00 - 23:59 EST||5 minutes|
If you are subscribed to our Private Cloud offering with managed upgrades your SmartSimple system will be automatically upgraded according to the following schedule
|Hosting||Environment||Date||Maintenance Window||Typical Downtime|
|Private Cloud - Managed Upgrades||Production||Fourth Thursday of an upgrade month||22:00 - 23:59 local time||5 minutes|
|Private Cloud - Managed Upgrades||Development/Test||Fourth Thursday of an upgrade month||22:00 - 23:59 local time||5 minutes|
|Private Cloud - Managed Upgrades||Backup||Second Thursday of an upgrade month||22:00 - 23:59 local time||5 minutes|
If you are subscribed to our Private Cloud offering with client-managed upgrades your SmartSimple system is only upgraded manually by your system administrator or by submitting a request to SmartSimple. The upgrade package is made available for you according to the following schedule
|Hosting||Environment||Date||Maintenance Window||Typical Downtime|
|Private Cloud - Client-Managed Upgrades||All||Fourth Thursday of an upgrade month||client-managed||5 minutes|
Backup Environment Update
- Each backup environment will be updated to the "release candidate" prior to the upgrade date.
- This update will provide for instance specific testing of release candidate, as you can log into your respective backup environment and test the changes against your most current data and configuration.
- Internal staff will also be using these environments to perform instance specific testing.
- Subject to satisfactory testing on both the pre-production environments and the backup environments, the Go/No-Go decision will be made on the Wednesday prior to an upgrade release.
Upgrade Feedback and Questions
If you have questions or need assistance or want to share your thoughts on the upgrade contact our support team toll-free at 866.239.0991 or email firstname.lastname@example.org
See the Previous Upgrades page for a list of previously-implemented upgrade features.
Current Upgrade Package
Public Cloud Production release date: March 9 2023
Public Cloud Backup release date: February 23 2023
Private Cloud Production (Managed Upgrades) release date: March 23 2023
Private Cloud Backup (Managed Upgrades) release date: March 9 2023
Watch this video to get a general overview of the new features in this release.
To watch this video in full screen, please click on the full screen button on the bottom right.
Global System Upgrades
The new features listed below are enhancements to the SmartSimple system and will be immediately available to SmartSimple users upon the application of the upgrade to their server:
Multi-Factor Authentication Enabled by Default
- Main Article: Multi-Factor Authentication
Multi-Factor Authentication (MFA) using verification codes sent by email will be enabled for all systems to improve security. If you have already enabled MFA in your SmartSimple Cloud system and have assigned roles to a single-use verification code sent by email, this enhancement will NOT change your existing settings. You may change your MFA preferences after the upgrade but we recommend you adjust your settings prior to the upgrade. If you did not set up MFA prior to the upgrade, the 'Everyone' role will be added to the setting called Roles with Verification Code via SMS and Email.
Time-based One-Time Password (TOTP) settings will NOT be affected. In addition, the setting Enable Trusted Device will also be toggled on by default. This allows users to choose whether they want the system to remember their device the next time they log in. Remembered devices can also be set to expire after a specific number of days by using the Expire Devices After setting. Note: Backup environments will be allowed to send out MFA emails. If your backup environment is not sending out emails, check to see if you have set up a default email address. To do this, go to Menu Icon > Global Settings > Communications tab > Email Options and Security > Toggle on Enable Default From Address. In the From Address field, you would typically enter something like email@example.com. If this field is empty, as part of this upgrade, we will be populating it with the email address used for new users (located at Menu Icon > Global Settings > Security tab > Password and Activation Policies > Activation Emails tab > From Address).
If you are using an SMTP relay and/or have a dedicated instance, make sure you have set up a default email address that matches your domain. Additionally, if you are using the SMTP relay with an IP restriction for sending emails, ensure the IP of your environments is in your IP list (backup, testing, production). If you need to help with identifying the IPs of your environments or have questions, reach out to our support team.
If you are using Single Sign-On (SSO), you may opt to bypass MFA by going to Global Settings > Integrations tab > Single Sign-On > Edit a configuration > Under the "Authentication" section, toggle on Bypass Multi-Factor Authentication (MFA) when logging in with Single Sign-On (SSO).
Enhancements to System Security Summary
Added the ability to create notes on items flagged as potential problems in the System Security Summary. For example, a note can be added to explain why an item has been flagged and when or how it will be fixed in the future. Only the last note is displayed in the list, but you can see the full note history inside the notes modal window when you add a note. To see this feature, go to Menu Icon > Global Settings > System tab > System Security Summary > Click the Add Notes icon button located to the right of each flagged item. In addition, another tab was added to the System Security Summary and the System Summary called Global Administrators which lists all the Global Administrators in the system. We highly recommend you review the list of Global Administrators that have user access in your system regularly and remove access as needed.
Added Reference Search to Reports
Added the ability to check to see if a report has been referenced via a URL or used in ReportProperty syntax. Specifically the following is checked: Custom Fields, Template/Role Formulas, Submit Buttons, SmartCheck validations, Workflows, Shortcuts, Portals. To see this feature, go to Menu Icon > Reports > Edit a report > Click the Search Reference icon button in the action bar.
Added Primary Contact to Group Emails
Added the ability to easily send a group email to the primary contact from a Level 1, 2, or 3 list view. The primary contact when selected from Level 2 or Level 3, refers to the primary contact associated with the L2 or L3's root L1 record Branch standard field.
Added New Address Type Standard Field
Added ability to control the edit permission of the address type dropdown when using the multiple address feature through a new standard field. To use this feature, go to Global Settings > Users or Organizations tab > Address Types > Edit an address type > Click the Standard Field tab in the left navigation > Edit the Address Type standard field > Permissions & Availability tab. This controls which users or organizations can change the Address Type dropdown in the address book.
Updated Autoloader Send Email Notification Options
The email notification options within the Autoloader process have been updated. We also added the ability to send a notification email to the user who initiated the autoloader once the process is complete, regardless of success or failure. To see these revised settings, go to Menu Icon > Autoloaders > Edit an autoloader > Process tab > New settings are under the Send Email Notification section.
Note: The Email To field accepts a comma separated list of email addresses.
Updated Inputs to be Search and Select
Converted several dropdowns within the autoloader and report configuration pages to be search and select type inputs. The search and select type inputs make it easier to find and select desired values. To see this feature, go to Menu Icon > Autoloaders > Edit an autoloader > File Layout tab. When a field dropdown is selected, there is now a search box to find the field you are looking for.
Added Check for Duplicate Invitations
Added additional check for invitations to warn users if they attempt to send out a duplicate invitation.
Added Notification for Account Email Address Changes
Added a new notification sent to users when they change their email in the system for security purposes.
On-Demand System Upgrades
The following features are available immediately with the application of the upgrade, but must first be enabled or configured by a Global Administrator:
Updated File Uploader Interface
Introducing a new file uploader (Beta). Enable the new file uploader and let us know your thoughts. To enable this setting, go to Menu Icon > Global Settings > Branding tab > Toggle on Enable New File Uploader (Beta).
Added Ability to Batch Update User Roles and Organization Categories
Added ability to batch add roles to multiple users and add categories to multiple organizations. To see this feature, go to Menu Icon > People or Organizations > Select the desired users/organizations > Click the Batch Update button > Select the Roles or Categories option from the left-hand menu > Select the desired roles/categories you want to add.
Note: You can only add roles and categories and not remove roles and categories. You will also not be able to add roles flagged as internal to external users and vice versa.
Updated Hashtag Library Availability
Added role-based permission to allow users to access the hashtag library from the menu. To give role access to the hashtag library, go to Menu Icon > Global Settings > Security tab > System Feature Summary > Menu tab > Add desired roles to Hashtag Library – Menu Access. Roles added to this setting will see a link to the hashtag library under the Tools section of the main menu and have access to the library.
Notes for Admins
Added Support for AI Integration
Added ability for users to add their own API Integration key for a third-party AI integration. There is a cost associated with this feature and we will be sharing more information in the near future. To prepare for future enhancements regarding this feature, a Help section has been added to the Variable Syntax Checker found under Tools > Configuration Mode.
Added SmartField Configurations to System Performance Summary
Added additional checks to the System Performance Summary to flag SmartFields that have been configured to reference fields that have SmartFields syntax within a list syntax.
Updated Logos on External Pages
Updated the size of logos in the headers of external pages to have a maximum height of 56px.
Updated API Page Response Codes
An HTTP 429 response code will be shown when the API call limit is reached.
Updated SmartCheck Validation
Updated the error dialog in Smartcheck Validation under the source tab to improve error messaging. Read our SmartCheck Validation examples section for some sample validation statements.
Deprecated Setting for Menu Icon Header Font
Deprecated the Menu Icon Header Font setting which was never supported in the current header.
March 30th 2023 (202303.04)
- Fixed an issue with the open button on Level 2 contact association list views.
- Fixed an issue with API queries for validation on a set criteria.
March 23rd 2023 (202303.03)
- Fixed an issue with portal report charts not displaying if they had a negative value.
- Fixed an issue with invitations to improve performance when there are many invitation records.
- Updated the word parsing feature found on the Upload - Single File Storage and Upload – Multiple File Storage fields to be able to parse an entire text document and store it in a single field. To use this feature, go to the configuration settings for the desired field and toggle on Enable Word Parsing. Inside the Field Mappings input, enter
[fieldname]=documnettext;where fieldname is the name of the field where you want to store the text to. Additionally, if you only wish to parse the document body text without any header or footer information, enter
- Updated the permissions for the sub-company tab in the left navigation of the organization record so that the tab will only appear to users if the company contains sub-companies and if the user has at least a view permission for the sub-companies.
March 16th 2023 (202303.02)
- Fixed an issue where the Pronouns standard field was not displaying on user signup pages.
- Fixed an issue with the button that opens the record in a modal window on Level 2 Provider list view on the Level 1 record.
- Updated behavior of the variable processor when processing custom fields to optimize efficiency.
- Updated workflow emails to allow support for activation link syntax.
- Updated API for conditional versioning support on Universal Tracking Applications.
- Updated translations for French (Canada), Spanish, and Catalan.