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General Details

Upgrade Dates

Public Cloud Production release date: July 8 2021
Public Cloud Backup release date: June 22 2021

Private Cloud Production (Managed Upgrades) release date: July 22 2021
Private Cloud Backup (Managed Upgrades) release date: July 8 2021


Watch this video to get a general overview of the new features in this release.

To watch this video in full screen, please click on the full screen button on the bottom right.

Global System Upgrades

The new features listed below are enhancements to the SmartSimple system and will be immediately available to SmartSimple users upon the application of the upgrade to their server:

Major Updates

Updated the Address Field to Use Google Location API for Auto-Population of Standard Fields

Typing into the address standard field will now provide the user with a list of verified address options. Upon selecting a verified address option, the other address standard fields (like country) will be auto-populated, saving the user time and helping to ensure addresses entered are accurate. This functionality will now appear on signup pages as well as user and organization profiles.

Address standard fields will use the new Google Location API. Pictured above is an example of how address fields will populate on signup pages.

New Setting to Control the Display of Portal Pages as Links in the Header

Added the ability to suppress portal pages from appearing in the top header bar. If your system was configured using the Deny permissions on Portal Pages (formerly called “Main Menu” items) and your intent was to hide items from the main menu bar but link to those pages via a shortcut, you will need to remove the deny permission on those pages and then turn off the new setting called Display As Header Link. This must be done before the next November 2021 upgrade. To hide a portal page from the header, go to Menu Icon > Global Settings > Users tab > Portals > Edit the desired portal > Edit the desired Portal Page and toggle off Display As Header Link located under the Name.

Note: After the November 2021 upgrade, the deny permission will be more restrictive and the only way to display or hide items from the header will be to use the new Display As Header Link toggle.

New setting allows you hide links from appearing in the header bar but you can still navigate to those links via a shortcut.

Updated Interface for Note Entry Mode

Improved the look of the Note Entry Mode on records, in a list view, and on exports. To configure, navigate to a Text Box – Text Multiple Lines custom field and toggle ON Enable Note Entry Mode. When users enter text into the input and save, the text will be time stamped and display below the field.

The Text Box – Text Multiple Lines custom field set to Note Entry Mode as seen on a record.

Enhanced List View Searching with New Search Options

Advanced Search for list views have been updated with multiple search options for single conditions as well support for phonetic searches. You can now use Advanced Search in list views and search for multiple exact value matches in a single condition. For example, you could search for multiple contacts by email address. To do that, go to Menu Icon > People > Advanced Search > Select Email for the standard field > Select the Multiple option and enter email addresses delimited by a semi colon ( ; ). Additionally, you can also make phonetic searches using Soundex in the Advanced Search. Soundex helps English language speakers find records that have a minor difference in spelling. For example, if the user searches the keyword "strokes" it will return records with values equal to "stroke", "strokes", "stroka", "stroko", etc. but it will NOT return values that contain these words as part of a bigger string (e.g. "strokes test"). To use this new feature, navigate to a list view, click into the Advanced Search, select a text-based field and select the new option Soundex from the operator dropdown.

Note: When using the Multiple search option, it is an OR search between values and the values must be an exact match. This functionality is available for fields like Application Name but not available for fields with pre-defined options like a select one or date fields. For phonetic searches, numeric and date fields are not supported and neither are fields with predefined options. For more information on Soundex, view the documentation guide.

Added Confirmation Dialog for List View Exports that Trigger Status Changes or Workflows

Added a confirmation dialog when users export a list view that is configured to run workflows after export. This is for list views utilizing the settings to Update Status After Export or Trigger Workflow After Export found under the Export tab of the list view builder.

Added an E-signature Queue

Added an E-signature Queue where you can see and remove pending e-signature requests from the queue. To see the new queue, navigate to Menu Icon > Global Settings > Integrations tab.

Minor Updates

Added Role Sharing Permissions for SmartCards

Added the ability to control which user roles have permission to share SmartCards by role. The new settings are located under Menu Icon > System tab > SmartCard > Sharing Permission tab.

Updated Registration Forms to Pre-Populate with Invitation Data

When a new user registers after accepting an invitation, the information in the invitation will now auto populate the signup page to save the user time. Specifically, the standard fields for Prefix, First Name, Last Name, and Email. The invitations feature can be configured by going to the desired UTA > Configuration Settings > Level 1 > Invitations Template.

Added Custom Field Permission Data to System Design Summary Reports

Added additional information to system design summary reports when custom fields are included. Specifically Custom Field Role Permissions, Status and Type Permissions have been added to the report. Navigate to Global Settings > System Design Summary and toggle ON the option to include Custom Fields for the desired UTA and click Generate Summary.

Added Additional Fields to Third-Party IRS Verification

Added additional fields for IRS third party verification mapping. New fields include: Tax Period, Revenue Amount (Form 990), Asset Amount and Income Amount. You can see the new field mapping options by going to Menu Icon > Global Settings > Transactions > Types > Edit a type set to Company with Use third party verification service toggled ON > Third Party Verification Mapping.

Improved Searchability of System Email Templates

To make it easier to find workflow emails in the System Email Templates, additional information was added to the Name column. You can now search workflow emails on Task ID, Workflow ID, Task Number, and Task Description. Go to Menu Icon > Global Settings > Communications tab > System Email Templates.

Added User Group Option to Linked Record List

If you are using the Linked Record List custom field to associate contacts inline on a record, you now have the option to associate user groups. This makes it easier to associate a predefined group of users to a record such as "Sales Group". To configure User Groups, go to Menu Icon > Global Settings > Users tab > User Groups.

The User Group Option as seen on a Linked Record List custom field.

Added a List View Selector to Contact and Organization Lookups

Added the list view selector to the single contact lookup button when you are associating contacts or organizations to a Level 1 record such as a grant. This gives your users more flexibility and choice over what data they want to see when they lookup users and organizations. For example, if you are associating reviewers through the lookup, you might want to see different information than if you are associating a co-applicant. You can see the list view picker if you navigate to a Level 1 record and go to a Linked Record List, Contacts tab, or Organization tab and click on the Lookup button.

Lookup as seen when associating contacts.
Lookup window showing the list view selector.

Added Transaction Counts to Level 1, Level 2, User, and Organization Records

Added a transaction count on Level 1, Level 2, User, and Organization records.

Note: The count shows the number of transaction records from the type tabs that are visible to the user.

Enhanced Accessibility Styling for Keyboard Focus

Enhanced the styling of buttons for improved accessibility. This can be seen by using the tab key to focus on a button. For example, dark colored buttons will have a light-colored outline and vice versa. For an optimal accessibility experience go to Menu Icon > Global Settings > Branding tab > Toggle ON Enable Accessibility Mode.

Before and after styling of buttons when focused via keyboard tab key.

Added Options to Portal Preview Configuration Mode

Added two new buttons to Configuration Mode of portal previews to make portals easier to configure. An Edit button enables top level editing of the portal and a New button that makes it easier to create new user menu links and new portal pages from within configuration mode. To see these new buttons, navigate to Menu Icon > Global Settings > Users tab > Portals > Edit the desired portal > Preview > Configuration Mode (gear icon button).

New buttons options as seen in the Configuration Mode of portal previews.

Enhanced Advanced Data Table Headings

Modified the section title inputs on the Advanced Data Table custom field to render as headers for improved experience for users with assistive technology.

Added Metadata to Email Templates

Added Created By, Created Date, Last Updated By and Last Updated Date to email templates and surfaced in the email templates list view. To see the new fields, navigate to Menu Icon > Email > Templates.

Note: Some data may not be available for older records but new records will show the added fields going forward.

Enhanced Autoloader List View

Enhanced the autoloader list view to include Schedule, Workflows, Reports, and Sequential Loader to make it easier to see what has been configured without going into each record. To see the new columns, navigate to Menu Icon > Autoloaders.

Added Level 1 fields to Level 3 List Views

Added the ability to surface Level 1 fields such as the status or the amount requested of the grant on a Level 3 sub activity list view. You can add Level 1 fields to a Level 3 list view by going to the desired Level 3 list view, navigating to the Columns tab in the list view builder and selecting desired level in the field entity dropdown.

On-Demand System Upgrades

The following features are available immediately with the application of the upgrade, but must first be enabled or configured by a Global Administrator:

Major Updates

Enhanced Shopping Cart Feature for Matching Gift programs

The Shopping Cart feature has been enhanced to support matching gift programs. For example, users can now easily utilize the shopping cart to donate to a charity and earn a matching gift based on your specified criteria and logic. The new matching gift feature can be configured by navigating to Menu Icon > Global Settings > Shopping Cart Item Types > Edit a type > Toggle ON Donation Management Feature Set > Toggle ON Enable Matching Gifts Feature Set.

New Ability to Import Custom Lookup Tables

Main Article: Custom Lookup Options

Added ability to easily import large data sets for use as options within a select-type custom field. This can be used to provide large selection sets for your users, such as item inventory codes, code dictionaries, or geographic lookups. You can also easily setup dynamic sub-filtering conditions across multiple fields. For example, you could set up parent and child fields for selecting the country, university, faculty, and courses where the available options for each subsequent field is dependent upon the value of a previous field. This new functionality is advantageous since you don't need any of the data to exist as records in your system (as with the current Enable Dynamic Content option within a custom field) and it will be easier to update the options by importing them rather than editing large amounts of text in the custom field Edit screen. To import a dataset, go to Global Settings > Custom Lookup Options. To configure, go to any custom field of the type Select One – Dropdown, Select One - Radio button, or Lookup - Autocomplete Options and toggle on Enable Dynamic Content. This will reveal a secondary toggle called Use Custom Lookup Options.

Minor Updates

Added Option to Hold Workflow Emails

Added ability to put workflow emails on hold if an excessive number of emails is being generated per workflow within a 5-minute span. This setting acts as a fail-safe mechanism enforcing a manual review and release process when a workflow generates emails that exceed the threshold you specify. To configure, navigate to Global Settings > Communications > Workflow Email Hold Limit to specify the maximum number of emails allowed to be generated by a single workflow in a single cycle before all the generated emails from that workflow are put on hold. You can choose to notify all system administrators or pick specific users to be notified when workflow emails have been put on hold and require releasing.

Added Option to Auto-Open Records in Annotation Mode

Added option to open records of a particular status in Annotation Mode by default. If you have a status such as "Revisions Requested” where you have to send the record back to the user for annotations or to respond to annotations, you can now force the record into annotation mode and save the user a click. To configure this, go to the desired UTA > Configuration Settings > Pick the desired level (1, 2 or 3) > Statuses > Edit the desired status > Permissions & Availability tab > Open Record in Annotation Mode.

Added Interface Options for List Views and Portals

New settings have been added to list views and portals to give you more control over how list views render. For example, you can now choose to hide the type/status icon on list views. In portal list view sections, you can choose to display just a few records with an option to view more. These new options will be of particular interest to people using narrow or short portal sections. To constrain the number of records displayed in a list view in a portal section, navigate to that section under the portal settings and enter a number into the new Record Limit field.

The Type/Status button can be hidden at the list view level.
The new record limit option as seen in a portal section.

Enhancement to Special Chart Custom Field to support Line Charts

Added a Line chart option to the Special - Chart custom field that is available to charts with the Data Type of Records related to an object.

Note: there is no drill down functionality for this specific chart type.

Extended Custom Batch Update Buttons on Level 2 to allow modification of Provider roles

Added option to the Custom Batch Update Buttons on a Level 2 list view so you can now Add or Remove UTA provider roles in batch to save time. To see this option, the UTA needs to be configured as a Consumer for Level 2 providers and the Level 2 standard field UTA Providers must be enabled. Navigate to the desired UTA > Edit the Level 2 list view > Batch Update Buttons tab > Edit the desired batch update button > Select UTA Provider in the Option dropdown.

Enhanced Templates for Countdown Timer Custom Field

Added template and color options to the custom field Display - Countdown Timer. This field is typically used to highlight approaching deadlines and these enhancements give you the option of making this deadline messaging more noticeable and visually appealing.

Select from four Countdown Timer templates and adjust the colors if desired.

Added Option to Include Audit Report for Adobe Sign

Added an option to include the audit report for Adobe Sign integration when the document is returned to SmartSimple from Adobe. If enabled, the audit report will be auto generated by Adobe and appended to the document. To enable this setting, navigate to Global Settings > Integrations tab > Integration Key Management > Edit the key with the type Adobe Sign to see the new toggle Include Audit Report. Learn more about adobe audit reports at Adobe's help website.

The audit report generated by Adobe Sign.

Added Ability to Optionally Display a Different Logo for Each Language

Added ability to display a different logo based on the language of the user. Go to Menu Icon > Global Settings > Global Translation Settings button.

Added Security Option to Disable Auto-Opening Files in Browser

Added a new option to disable file serving for any uploaded files throughout the system including SmartFolders. There are situations in which you may wish to serve the uploaded file contents in the browser, such as for custom CSS stylesheets included in document templates or for instruction manuals you want the user to read onscreen. However, for clients with strict IT security requirements, you now have the ability to disable the browser from serving the file and it will instead download it directly. To enable this setting, go to Menu Icon > Global Settings > Security tab > Toggle on Disable Option to Serve Uploaded Files.

Updated Default Autoloader Behavior to Import Pound Symbols ( # ) for CSV Upload

The default behavior of the autoloader has been updated for CSV and TXT file types to import lines containing pound symbol ( # ). Previously, a pound symbol at the start of a line would have been ignored as a comment line and not imported. Depending on the format of you imported file, multi-line data containing pound symbol within values, such as an address field, may have also caused issues and been ignored by the autoloader. To force the autoloader to treat values beginning with pound symbol as comments, you will have to turn on a new toggle called Ignore comment lines denoted by pound symbol ( # ). When this setting is toggled ON, rows starting with a pound symbol ( # ) will be treated as comments and skipped during processing. You can still process data with pound symbols with this setting ON if you wrap the entry with the pound symbol in quotes (Example: John, Smith,"#123 Peter Street"). If the new setting is OFF, you can now have a pound symbol in your data (Example: John, Smith,#123 Peter Street) and it will still be processed as data. To see the new setting, navigate to Menu Icon > Global Settings > Autoloaders > Edit the desired autoloader > File Layout tab.

Note: Import wizards do not have this toggle and therefore all pound symbols will be treated as data.

Added Support for Data Policies to Invitations

Added the ability to set data policies for invitations. For example, you could setup a Data Retention policy to delete the values of users who were sent an invitation but either did not respond or declined the invitation. To see the new option, go to Menu Icon > Global Settings > Security tab > Data Policies > Edit a policy of the type called Retention and under the Entity dropdown select Invitations. The Date Field to Compare dropdown will contain the following options specific to invitations: Last Updated, Invite Time, and Response Time.

Beta Previews

(Beta) New Grants.Gov Integration

New beta feature that integrates with Grants.gov for State agencies. A state agency can now search the list of opportunities found on Grants.gov from within a UTA. You can view the details of an opportunity and import the opportunity as a Level 1. Once an opportunity has been imported, you can track and manage your internal application process around the opportunity as well as track funds and report results. To configure this beta feature, go to the desired UTA > Configuration Settings > Connectivity tab > Grants.Gov Integration.

Optional tab for importing grants.gov applications into a UTA.

Notes for Admins

Added New Variable for Status Group Name

Added the ability to call the status group name value on all UTA levels using two new variables. This will make it easier to display the status group name to internal users who would not have otherwise seen this value. The new variables can be referenced by @statusgroupname@ (which will display the status group name) and @statusgroupname_lang@ (which will display the translation of the status group name). If no translation is configured, the English caption will be displayed.

Extended 'Save As' Option to Save & Submit Buttons

The Save As button is now available in the Save & Submit Button settings. Save time by using Save As to create a copy of the existing Submit button to make minor changes instead of creating buttons from scratch.

Added Option to Use Configuration Folders for Portal Logos

Within the portal builder we have added support for selecting and display logos from Configuration Folders. To see this setting go to Menu Icon > Global Settings > Users tab > Portals > Edit a portal.

Added Task Types to Company and User Workflows

Added Company Association task type on user workflows as well as the People Association task type on company workflows to make it easier to add, update and remove associations. For example, you could use these new workflow options to synchronize organization associations based on an external source.

Service Packs

July 29th 2021 (202107.04)


  • Fixed an issue where user roles added to the data policy were able to download files from a list view. User roles who are now included in the data policy will still see a button to download attached files in the list view but will not be able to download the files.
  • Fixed an issue with the advanced data table where the currency would be unformatted when first opened.
  • Fixed an issue with the organization duplicate check where the Keep option was not visible under certain conditions.

Other Changes

  • Added an alert to date and time pickers on XML tables if the input format is invalid.
  • Updated behavior of upload fields associated with a data policy so that once the attached data is expired, the original file will be deleted and replaced with a dummy text file and renamed to [original file name]_expired.txt.
  • Updated the error messaging on linked record lists to display in the linked record list.
  • Updated the way the media library encodes videos for improved quality. Videos uploaded after July 29, 2021 will receive the optimized encoding.
  • The Edit Roles and Access button has been updated to be visible to the following users:
  1. People who have view and edit permission on the user profile
  2. People who are either Global Administrators OR have a role that can set the role of the user profile OR have roles that can activate the role of the user profile OR have roles that can send passwords for the role of the user profile OR have roles that can set the password for the role of the user profile
  3. People who are looking at the user profile with the same privilege levels (example: a regular user cannot edit the roles of a Global Administrator)

July 22nd 2021 (202107.03)


  • Fixed an issue with the fuction to add business days (addbusdays) in sscalculation which was returning a weekend date for any computation that should have returned a Friday date (example: Tuesday + 3 business days, Wednesday + 2 business days, etc).
  • Fixed an issue with CRA and IRS transactions in which the organization names that contained ampersands ( & ) were rendered in CDATA format.
  • Fixed an issue where some inputs did not read out as editable with the JAWS screen reader if dynamic control fields were used.
  • Fixed an issue with the duplicate check where users configured to only see the Duplicate Check button under the Tools menu could not trigger the duplicate check page as well as an issue where the system navigated back to the user's own profile when attempting to create a new duplicate user if row clickable was enabled.
  • Fixed an issue where the button to add contacts for the contact list view of internal organizations (located under Organization > Contacts tab in the left navigation) created an external user instead of internal user even though the organization was internal.
  • Fixed the budget logic of Level 3 records in Consumer-Provider UTAs to only count unique Level 3 records instead of counting records twice.

July 15th 2021 (202107.02)


  • Fixed an issue where Level 1 custom fields were being moved to the Level 2 custom fields when Global Administrators used the pagination to edit fields of a different entity and/or item ID.
  • Fixed issue with calendar permissions where only users with both Read Access Role and Write Access Role permissions were able to view the calendar. Users with just Read Access Role permissions will now be able to view the calendar.
  • Fixed issue with the type filter setting and button visibility for the linked record list where users without permission to create Level 3s were seeing the button to create Level 3s on a linked record list.

Other Changes

  • Added option to enable quicker initial list view load time by displaying an unsorted number of records without a total record count. To configure, navigate to list view settings and toggle on Enable Quick Load under the Feature Options title bar.