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How the SmartSimple Support Desk Works

414 bytes added, 18:22, 27 May 2019
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What is the role of the support desk?: Fixed phone numbers, added Live Agent option
* ''' Email:''' [mailto:support@smartsimple.com support@smartsimple.com]
* ''' Direct:''' From the Help menu within [[SmartSimple]], just select the Support Request option
 
You may also contact our live agents who provide round-the-clock technical support 24 hours a day, 5 days a week. You have access to live support during the following hours: 
 
* '''GMT: '''9pm Sunday - 2am Saturday
* '''EST: '''4pm Sunday - 9pm Friday
* '''PST: '''1pm Sunday - 6pm Friday
* '''AEST: '''8am Monday - 1pm Saturday
 
'''[https://www.smartsimple.com/support.phpttp:// Contact Live Agent here]'''
== '''What other support options are available through the [[SmartSimple]] Community?''' ==
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