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→What the Support Desk Does
For these types of issues the Community Support Desk will redirect to the appropriate industry or technical specialist.
The [[Service Levels]] determine the classification and process of each Support Ticket:
{| class="wikitable" style="height: 456px562px;" width="10561080"
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| style="width: 100pt;"|'''Severity of Impact'''
| style="width: 200pt150pt;"|'''Description'''| style="width: 200pt;"|'''Example'''| style="width: 200pt;"|'''Support Process'''
|-
||'''<span style="color: #ff0000;">Critical </span>'''
