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In all cases a ticket number is issued and an email sent to you confirming that the issue has been logged, even if the issue was resolved on the first call. Where the call cannot be resolved on the first call the issue will be managed by help desk personnel - even if other specialists are involved.
The Help Desk can be contacted by phone at 416-591-1668ext. 1, by email at support@smartsimple.com or, for system administrators, via the Support Request link on the Help Menu in your copy of SmartSimple.
[[Category:System Management]][[Category:Help Desk]]