Difference between revisions of "Common reasons your workflow messages aren't arriving"
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| − | # Allow [[SmartSimple]] as a trusted site '''''or''''' check your [[Browser|browser]] for any tool bars that may be blocking the pop-ups '''''or''''' set the [[Workflow|workflows]] to suppress pop-ups. | + | # Allow [[SmartSimple]] as a trusted site '''''or''''' check your [[Browser|browser]] for any tool bars that may be blocking the pop-ups '''''or''''' set the [[Workflow|workflows]] to [[Workflow - Silent Mode|suppress pop-ups]]. |
# Typically in [[UTA]]s, you will need to edit the ''template'' and enable [[Workflow|workflows]] for the level at which they are being triggered. | # Typically in [[UTA]]s, you will need to edit the ''template'' and enable [[Workflow|workflows]] for the level at which they are being triggered. | ||
# You will need to review the other [[Workflow|workflows]] to make sure that two [[Workflow|workflows]] are not triggering on the same status. | # You will need to review the other [[Workflow|workflows]] to make sure that two [[Workflow|workflows]] are not triggering on the same status. | ||
Revision as of 09:59, 30 April 2013
Q: Why aren't my workflow messages arriving?
A: Some common reasons for workflow messages not arriving are:
- Your browser has a pop-up blocker.
- Workflows are not enabled.
- There is another workflow triggering on the same status.
- Your workflow is not configured properly.
Solution to:
- Allow SmartSimple as a trusted site or check your browser for any tool bars that may be blocking the pop-ups or set the workflows to suppress pop-ups.
- Typically in UTAs, you will need to edit the template and enable workflows for the level at which they are being triggered.
- You will need to review the other workflows to make sure that two workflows are not triggering on the same status.
- You will need to review the configuration of the workflows to ensure that the connectors are set appropriately as well as the individual tasks that are to take place.
