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[[SmartSimple]] is committed to improving the functionality of the system by engaging our customer community and performing regular updates to the system.
* We gather possible enhancement information from three sources; '''Help Desk Requests''' that are specified as '''Enhancement Requests''', '''Feedback''' gathered through '''User Group Meetings''' and information that we gathered through our industry research. These sources are used to create our development '''Roadmap''' for the following six to nine month period.
* No, unfortunately we cannot convert all requests into enhancements. We review and synthesize requests across the business communities that we support and, based on overall demand, prioritize the enhancements we schedule for development.
* The [[SmartSimple]] newsletter is used to communicate forthcoming enhancements to the system. The newsletter is issued every four to six weeks and always issued one week before an upgrade is to take place.
* The system is enhanced with new features approximately every four to six weeks. This is a process that has been carried on continuously for the last four years,
* All enhancements are created in such a way as to be optional and controllable by the [[System Administrator]]. This technique ensures that all enhancements are backwards compatible with your current configuration of [[SmartSimple]].
* Updates are always scheduled for '''Thursday''' night at '''10:00 EST'''. Generally, the system will be unavailable for less than five minutes.
* Updates to dedicated severs are scheduled after the '''ASP servers''' have been updated. The date and time of the upgrade is scheduled in conjunction with the [[System Administrator]] of the dedicated system.
* Yes - if you wish to review any enhancement, send the Help Desk a request and they can provide access to a pre-production server where the enhancement can be reviewed.
[[Category:FAQ]][[Category:Policy]][[Category:System Management]]