Template:November2021Upgrade

General Details

Upgrade Dates

Public Cloud Production release date: November 11 2021
Public Cloud Backup release date: October 26 2021

Private Cloud Production (Managed Upgrades) release date: November 25 2021
Private Cloud Backup (Managed Upgrades) release date: November 11 2021

Overview

Watch this video to get a general overview of the new features in this release.

(Coming Soon)

To watch this video in full screen, please click on the full screen button on the bottom right.

Global System Upgrades

The new features listed below are enhancements to the SmartSimple system and will be immediately available to SmartSimple users upon the application of the upgrade to their server:

Major Updates

Deprecation of Classic Header

Deprecated the classic header. All systems will automatically be switched over to use the compact header. The classic header is no longer supported or available.

The classic header style has been deprecated and will no longer be available.

All headers will automatically be converted to use the compact style.

Updated Visibility of Features Under the Menu for Global Administrators

Updated what features appear to Global Administrators under the menu icon located at the top right of the header. Global Administrators previously saw features like Organization Hierarchy and Email Broadcast automatically under the menu icon, regardless of the menu role permissions set for these features. To ensure your Global Administrators have a seamless experience after the upgrade we suggest you adjust your settings to give Global Administrators menu access to the features they use prior to the upgrade.

For example, to ensure Global Administrators can see the Organization Hierarchy go to Menu Icon > Global Settings > Security > System Feature Permission > Menu tab and add the desired roles to Organization Hierarchy - Menu Access. An easy way to adjust these settings is to go to Role Based Entry Mode. Then click the desired role and check what you wish to see and save.

Note: Some features have two settings: one for the visibility of the feature under the menu (found under the Menu tab) and another for access to the feature (found under the Feature tab).

Menu access permission will be enforced for Global Administrators. If a Global Administrator is not granted access to the above menu items, they will no longer see these links after the upgrade.

Enhanced List View Search

Enhanced the list view search to always display the Type, Status, Column, and Filter dropdowns to make searching more intuitive. These drop downs filters previously were only visible when you clicked into the search box.

Note: The Advanced Search icon has also changed and is now located to the far right of the search bar and can be toggled to display or hide.

The search has moved onto its own line and the Type, Status, Column, and Filter dropdowns are no longer hidden inside the search input.

The look of the Advanced Search icon has changed and the button is now located at the end of the search bar (far right) and behaves like a toggle.

Updated Message Display on SmartCheck Validation

Updated the display of SmartCheck validation to display messages underneath the affected fields rather than floating above fields to avoid obscuring content. The visual treatment of these messages have also been enhanced.

SmartCheck validation will now display underneath affected fields rather than floating above fields obscuring content. The visual treatment of these messages has also been enhanced.

Enhancements to Scheduling Options for Autoloaders, Reports, and Archives

Added a new scheduler for autoloaders, report exports, and archive schedules for greater scheduling flexibility. For existing autoloaders and archive schedules, you can now set a Start Date to initiate any missed scheduled runs. If you have an existing report with a scheduled export set up, you will need to toggle on the new scheduler to take advantage of the new scheduling options. To access this new setting for report exports, navigate to Menu Icon > Reports > Edit a Report > Click Export in the left navigation > Scheduled Export tab > Toggle on Enable New Scheduler.

The view of the improved scheduler with more options.

Minor Updates

Added Custom Fail-safe Limit for Workflow Emails

Added a custom fail-safe limit for workflow generated emails. If the number of emails generated by any individual workflow during each mail queue cycle exceeds a custom defined limit, the excess emails will placed "On Hold". Administrators will need to review and release emails put "On Hold" from the Message Queue located at Menu Icon > Global Settings > Communications tab. You can also specify a which users to notify when the custom email limit is reached under Menu Icon > Global Settings > Communications tab > Users to Notify.

Improvements to Upload - Multiple File Storage Custom Field

Added an optional description column to the list of files in the Upload - Multiple Files Storage custom field. This description field also supports hashtags and can be set to be mandatory.

Note: The description column is not available if Enable Media Library is toggled on.

The look of the new optional description column on the list of files in the Upload - Multiple Files Storage custom field which can easily be set as mandatory.

Improved the look and feel of file upload modal window to improve readability.

The look and feel of the Upload - Multiple Files Storage custom field modal window before and after the upgrade.

Added Ability to Import Notes in the Autoloader

Added the ability to use the autoloader to import Notes. To see the new setting, navigate to the General tab on the desired autoloader. When the Record Type is set to Company, User or a UTA, you will be able to select Notes from the Item dropdown.

Note: All notes imported will appear as new notes that can only be edited by a System Administrator.

Enhancements to System Security

Enhanced the System Security Summary page to list potential security issues with signup pages. For example, signup pages will be flagged if they create a role for new users which would enable the user to view or edit all organizations, suborganizations or their own organization. The system security summary can be found under Global Settings > Security tab.

Updated the look of indicators within the Organization and User Security Matrix for added clarity. Indicators for roles that have yet to be configured will now contain a grey circle rather than a red "x" mark. The button that clears a configuration has been relabeled "Clear" to avoid confusion. To see these changes on the User Security Matrix or Organization Security Matrix, go to Global Settings > Security tab.

Updated the look of indicators within the Organization and User Security Matrix. The grey circle replaces the red X if no security settings are configured or if the settings are cleared.

Added Ability to Add Hashtags Directly To Hashtag Library

Added the ability to add hashtags and hashtag categories directly into the Hashtag Library. Navigate to Global Settings > Hashtag Library to see the new button above the list view. A note has also been added beside the refresh button letting users know that use counts are updated daily.

Updated Permission Quick Edit Feature with Copy/Paste Ability

Enhanced the Permission Quick Edit feature to allow the permissions of custom fields based on Role, Type or Status to be quickly copied and pasted into other columns. To view permission quick edit, navigate to UTA Configuration Settings > Level 1/2/3 tab > Custom Fields > Click the Permission Quick Edit button in the list view actions bar (lock icon) > Click the ellipses icon on your desired column and copy the settings and then paste the settings into the desired target column.

Updates to Lookup - Autocomplete Options Custom Field

Updated the behavior of the Lookup - Autocomplete Options custom field so that when the user first clicks into the field, a list of options will display automatically. Before, the options were only displayed once the user started typing.

The Lookup - Autocomplete Options custom field will now display a list of options automatically when the user clicks into the field.

A new setting was also added that allows users to set how many records to initially display in autocomplete lookup fields. The rest of the records will still be accessible by scrolling. To set this up, go to User Menu > Personal Settings > Display tab > Auto Complete Number of Records Displayed.

Updated Report Builder Behavior

Updated the behavior of the Report Builder so that when you drag and drop a dataset field into a column, the column header is populated by the Caption rather than the Field Name. This was done to reduce time spent renaming columns.

Updates to Global CAPTCHA Validation Behavior

Updated CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) settings. If you set the CAPTCHA Type to Google reCAPTCHA and the system cannot detect the user’s country, the user will now be shown the Alternate CAPTCHA instead of Google reCAPTCHA. CAPTCHA settings can be configured at Menu Icon > Global Settings > Security tab > Global CAPTCHA Validation.

New Column for SmartFolder List Views

Added a column called "Owner" to SmartFolder lists so you can easily tell who uploaded a file or created a folder.

New "Owner" column displayed in SmartFolder lists so you can easily tell who uploaded a file or created a folder.

On-Demand System Upgrades

The following features are available immediately with the application of the upgrade, but must first be enabled or configured by a Global Administrator:

Major Updates

Enhancements to Media Library

Added the ability to display media thumbnails and play video and audio media directly from the list view. Also added the ability to display media thumbnails in reports. To configure, navigate to the desired Upload - Multiple Files Storage custom field which has Enable Media Library toggled on and then toggle on Enable Media Thumbnails in List Views.

Media library thumbnails as seen on a list view with video playing inline.

Enhancements to Impact Maps

Enhanced Impact Maps to include system filters, custom messaging, aggregation types, currency and precision. To configure the impact map, go to UTA Settings > Level 1/2 tab > Impact Maps.

The Impact Map now include system filters, custom messaging, aggregation types, currency and precision settings.

Updated Report Export to Chain Scheduled Exports

Added ability to run a report export directly after the currently scheduled report export. This gives you the ability to chain scheduled reports together. The new setting is called Sequential Report Export and can be configured by going to Menu Icon > Reports > Edit desired report > Export tab in left navigation > Scheduled Export tab

Updated Line Chart Custom Field for Multiple Lines

Updated the Special - Chart custom field to allow multiple series on the y-axis. To use, navigate to the configuration settings of any Special - Chart custom field. When Data Type is set to Records related to object and Chart Type is set to Line, you will see a plus icon under Y-Axis that allows you to add multiple lines.

An example of the Special - Chart custom field on a record showing a line chart of with multiple activity series in the Y Axis.

Minor Updates

Added Login Link and Email Confirmation Options on Signup Pages

Added the ability to include a login link on signup pages for users who already have an existing account. For example, if a user receives an invitation at their personal email and they already have a user account under a different (work) email, then they can click the login link on the signup page to use their existing account instead of creating another account. To configure the link, navigate to Global Settings > Users or Company tab > Signup Pages > Edit an existing signup page > Toggle on Display Login Link on Page. To redirect to an existing signup page, enter “Already have an account? Login” for the Link Text and enter “/s_Login.jsp” for Link URL.

Added a new option to help reduce typos when users enter their email address into signup pages. A new toggle called Enable Email Confirmation will render an email confirmation field directly under the email standard field. The new setting can be found at to Global Settings > Users tab > Signup Pages and edit the desired signup page.

Optional login link on signup pages for users who already have an existing account.

Added Ability to Restrict Email Template Availability by UTA

Added the ability to specify which UTA an email template applies to so it's easier to send specific email templates from a desired UTA. To configure the new setting, navigate to Menu Icon > Email > Templates tab > Edit the desired template > Select either UTA Level 1 or UTA Level 2 & 3 under the Category dropdown. This will reveal the new UTA dropdown setting where you can pick the desired UTA.

Added Status Filter Lookups to Customer and Branch Standard Field

Updated the Customer and Branch standard field by adding the ability to filter lookups by status. To configure, navigate to UTA Configuration Settings > Level 1 tab > Standard Fields > Edit Customer or Branch > Scroll down to the Lookup Filter section.

Added Ability to Display Checkboxes and Radio Buttons in View Mode and in PDFs

Added the ability to easily display checkboxes and radio buttons in view mode and in PDFs. To enable, go to the desired Select One – Radio Buttons or Select Many – Checkboxes custom field and toggle on Show Checkboxes/Radio Buttons in View Mode. You can easily toggle this setting on for many fields at once by using the custom field batch update and specifically selecting Show Checkboxes/Radio Buttons in the side panel.

Optionally surface checkboxes and radio buttons in view mode and in PDFs.

Extended Ability to Create Custom Buttons to Portal Section Types

Extended the ability to easily create custom buttons on various portal section types. This ability was originally only available for Banner type sections.

A custom button added to a banner portal section

Enhancement for Presenting Consumer Creation Buttons on Records

Added the ability to determine when and where to present a consumer creation button on a record. This can be accomplished using the new variable syntax @ssGet(CCBUTTON,Apply)@ (where "Apply" is the button caption) with a Display – Text and Variables custom field as well as the new custom field called Special – Consumer Creation Button Container, where you can specify the desired display condition.

Added Filter Options for Level 1/2 Association List Views for Faster Load Times

Added the ability to filter and only show the Level 1/2s from that Organization/User profile based on a selectable association in order to reduce record load time. You can configure this setting by going to the desired UTA Configuration Settings > Level 1/2 tabs > Scroll down to the List View Settings and toggle on Enable List View on Account/Contact Profile to see new dropdown labelled Filter List View by where you can select a filter.

Added New Options for Single Sign-On

Added new options to Single Sign On (SSO) settings. You now have the ability to update existing users' roles with the roles listed in the SSO assertion. Additionally, if you have toggled on Create New User on No Match, you can optionally use roles listed in SSO assertion for new users. These new settings can be found at Global Settings > Integrations > Single Sign-On > Edit desired Single Sign-On configuration.

Beta Previews

(Beta) Updated Question Set Builder with Randomized Question Order and Answer Scoring

Added the ability to randomize the display of question subsets using the Special - Question Set custom field on a Level 2. To enable the randomization feature, navigate to UTA Configuration Settings > Level 2 tab > Edit the desired Special - Question Set custom field and toggle on Randomize.

Two new attributes have also been added to the custom field for scoring user answers: Correct Answer and Score. To get and store final test scores, create a custom field of the type Text Box - Number and enter the following formula under UTA Configuration Settings > Level 2 > Formula: formula@level2.mycustomfield@="@evaluate_score()@

Note: Only new Level 2 records will be affected.

Notes for Admins

Updates to Workflows

Updated the default Connect To option when creating a new connector in a workflow. You will now see the default option has been changed to Complete instead of Start for new workflow connectors. In general, it is more likely that you would want to connect to Complete than to Start and this change will also reduce the risk of accidentally configuring infinite loops. Added the UTA name before the status name option under the Termination Trigger field when the Workflow Type is set to Tracking Activities.

Added Indexing Option for List Views Using Quick Load Setting

Added a new option to enable indexing for list views utilizing the Enable Quick Load setting. The Enable Quick Load setting is intended for list views with a large set of results. This setting returns an unsorted number of records without a total record count in order to improve the list view load time. If indexing is enabled, searches will also be faster since it will search the index instead of real-time data. To configure, edit any existing list view, scroll down to the Feature Options section under the Properties tab and toggle on Enable Quick Load. You will then see an additional toggle labelled Enable Indexing.

Note: If list views with these settings are selected in portals, you will be restricted to using a single search criterion.

Added Total Send Limit for Emails

Added a send limit on workflow generated emails and emails created in batch (Example: group emails, email broadcasts, etc) if an SMTP relay is not in use. If more than 25,000 total emails are successfully sent within 24 hours, additional emails will remain in the queue until the total number of sent emails within the past 24 hours drops below 25,000 emails.

Added Hourly API Call Limit

Added an API call limit per past hour. API calls in excess of 1000 per instance within the past hour will receive an error and will be blocked from using the API until the total API call count in the last hour drops below the limit.