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→If the Mobile Device Associated with TOTP is Misplaced
In the case of a user's device being misplaced, the following steps will allow an internal user in the roles listed above to reset a user's TOTP:
:# First, navigate Navigate to the user's profile who wishes to have TOTP credentials reset.:# Next, from From the '''Actions''' dropdown, select '''Edit Roles and Access'''.
:# In the following modal window, select the button labeled '''Reset TOTP'''. <br /> [[File:ResetButton.png|thumb|none|800px]]
:# The user may now login as normal, following the prompts on the subsequent '''Set Up Multi-Factor Authentication''' screen.