'''SMARTSIMPLE IS THERE FOR YOU'''
What is the role of the support desk?
To be your first point of contact for anything [[SmartSimple]] related. If you have a question, have an idea for a new feature or need a resolution to a problem then we are the place to start.
The [[SmartSimple]] Help Desk provides first level support to clients plus a triage of the issue to determine if it needs to be redirected to other specialists within the company. You can anticipate the the Help desk will be able to answer questions related to:
For these types of issues the help desk will redirect to the appropriate industry or technical specialist.
In all cases a ticket number is issued and an email sent to you confirming that the issue has been logged, even if the issue was resolved on the first call. Where the call cannot be resolved on the first call the issue will be managed by help desk personnel - even if other specialists are involved.
The Help Desk can In all cases a ticket number is issued and an email sent to you confirming that the issue has been logged, even if the issue was resolved on the first call. Where the ticket cannot be resolved on the first call the issue will be contacted managed by:help desk personnel - even if other specialists are involved. It is our goal to provide you with timely and complete answers to your questions or concerns and to ensure that you are getting the most out of the SmartSimple platform within your organization. * phone at You can connect with us through any of the following numberschannels: '''** Phone(Canadaand United States): (''' 416) -591-1668 ext. x 1'''** Phone(Canada Toll Free: (866) 239-0991** and United States ) Toll Free: (''' 866) -239-0991'''** Phone(Europe (Dublin) Toll Free: ''' 353(0) 1 662-9236'''* email at Email:''' [mailto:support@smartsimple.com support@smartsimple.com]'''* for system administrators, Online:''' via the our Online Support Request link on form [https://smart.smartsimple.com/ex/ex_Apppage.jsp?token=FggMUhsbZw%3D%3D Click Here]'''* Direct:''' From the Help Menu in your copy of menu within SmartSimple., just select the Support Request option
[[Category:System Management]][[Category:Help Desk]]