Smartstaff, administrator
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Changes
→Object Email/Email Anything Domain Name Change
As of October 24th, the email services for the '''Object Email (Email Anything)''' feature have transitioned from using the <code>@smartsimple.com</code> domain to the <code>@smartsimplecloud.com</code> domain. If someone replies to an email thread that still contains the old object email domain, you’ll need to update the email address within that thread to the new <code>@smartsimplecloud.com</code> domain. Emails sent to the old domain may receive a bounce back message indicating "550 Invalid Recipient" or may otherwise indicate the mail was undelivered.
<u>'''Note:'''</u> This change only applies to object emails. No configuration adjustments are necessary. For instance, do not alter the "From" address located under '''Global Settings''' > '''Communications''' tab > '''Email Options and Security'''. The "From" address domain should remain as <code>@smartsimplemailer.com</code>, <code>@smartsimplemailer.ca</code>, or <code>@smartsimplemailer.eu</code> depending on your geographic region. If you are using an SMTP relay, the "From" address will be set to something prescribed like your corporate domain.If you are using workflows to send emails to an object's email address, note that the object email cannot be set as the “From” address since it will have a different domain than the mail-sending service. Instead, include the object email as a “CC.”