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→What other support options are available through the SmartSimple Community?
* '''Online training sessions''' - We continually offer online training sessions that are available for anyone that uses [[SmartSimple]]. They are categorized into Basic, Intermediate, Advanced and Open to best suit your current knowledge of the [[SmartSimple]] platform. Please contact the Community Support Desk to find out more information or schedule a session.
* '''Mobile Support''' - We also offer a unique type of onsite support. We are continually looking at the types of requests and tickets that come in through the [[SmartSimple]] Community Support Desk. If we see an opportunity that would benefit your organization to have some additional onsite support then we will reach out and schedule an onsite visit with our mobile support and make sure you are getting the most out of [[SmartSimple]].
===Premium Support===
SmartSimple's [https://www.smartsimple.com/premium-support.html Premium Support Services] provide you with a Dedicated Support Representative (DSR) who will handle all of your support requests directly and will have in-depth knowledge of your SmartSimple system. You'll also benefit from an optional monthly call with our Director of Customer Experience to discuss any questions about system functionality, training, or configuration.
While '''Essential Support''', also known as our Technical Community Support, comes standard in all of our Service Level Agreements (SLAs), '''Premium ''''''Support Services '''offer enhanced access to our support team.
{| class="wikitable"
|-
||'''Item'''
||'''Technical Community Support'''
||'''Premium Support'''
|-
||Live Agent
||General client support group on rotation
||Named Dedicated Support Representative (DSR)
|-
||Director Level Access
||Upon request or escalation
||Regular meetings and on-demand access consultations
|-
||Configuration Services
||At additional fee as estimated
||Included (up to 4 hours per request)
|-
||Training
||At additional fee as estimated
||Included (up to 3 hours per quarter)
|-
||Fee
||Included in licensing
||Please contact your Account Manager
|}
You may contact your Account Manager for more details about Premium Support Services.
==See Also==