Difference between revisions of "Common reasons your workflow messages aren't arriving"
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# You will need to review the configuration of the [[Workflow|workflows]] to ensure that the connectors are set appropriately as well as the individual tasks that are to take place. | # You will need to review the configuration of the [[Workflow|workflows]] to ensure that the connectors are set appropriately as well as the individual tasks that are to take place. | ||
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Revision as of 08:44, 19 November 2013
Q: Why aren't my workflow messages arriving?
A: Some common reasons for workflow messages not arriving are:
- Your browser has a pop-up blocker.
- Workflows are not enabled.
- There is another workflow triggering on the same status.
- Your workflow is not configured properly.
Solution to:
- Allow SmartSimple as a trusted site or check your browser for any tool bars that may be blocking the pop-ups or set the workflows to suppress pop-ups.
- Typically in UTAs, you will need to edit the template and enable workflows for the level at which they are being triggered.
- You will need to review the other workflows to make sure that two workflows are not triggering on the same status.
- You will need to review the configuration of the workflows to ensure that the connectors are set appropriately as well as the individual tasks that are to take place.
