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=====A: Some common reasons for workflow messages not arriving are:=====
# Your [[Browser|browser ]] has a pop-up blocker.# [[Workflow|Workflows ]] are not enabled.# There is another [[Workflow|workflow ]] triggering on the same status.# Your [[Workflow|workflow ]] is not configured properly.
=====Solution to:=====
# Allow '''[[SmartSimple''' ]] as a trusted site '''''or''''' check your [[Browser|browser ]] for any tool bars that may be blocking the pop-ups '''''or''''' set the workflow [[Workflow|workflows]] to suppress pop-ups.# Typically in UTAs[[UTA]]s, you will need to edit the ''template'' and enable [[Workflow|workflows ]] for the level at which they are being triggered.# You will need to review the other [[Workflow|workflows ]] to make sure that two [[Workflow|workflows ]] are not triggering on the same status.# You will need to review the configuration of the workflow [[Workflow|workflows]] to ensure that the connectors are set appropriately as well as the individual tasks that are to take place.
[[Category:FAQ]][[Category:Universal Tracking Application]]