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Below is a video introduction to the uses of the Community Portal:
{{#ev:youtube|8OUqi46cCek}}
Removed YouTube link
* '''AEST: '''8am Monday - 1pm Saturday
'''[https://www.smartsimple.com/support.php| Contact Live Agent here]'''
==Community Portal==
3. Press '''Enter''' to launch the '''Community Portal.'''
===Inside the Community Portal===
:: [[File:Community portal.png|600px|border]]
Below is a list of activities that can be performed from within the Community Portal.
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In all cases a ticket number is issued and an email sent to you confirming that the issue has been logged, even if the issue was resolved on the first call. Where the ticket cannot be resolved on the first call the issue will be managed by Community Support Desk personnel - even if other specialists are involved.
===Ticket Service Levels===The [[Service Levels]] determine the classification and process of each Support Ticket:
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Client promptly emailed SmartSimple Support with the user's name, email, application ID, and grant program.
'''Payment Activities Not Saving'''
* This medium impact ticket stated that changes made to Payment Activities ([[:Category:Universal Tracking Application|Level 3 Entity|L3sin the UTA]]) were not being applied after saving.
* This issues prevented some system features from behaving as the client had intended.
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The client submitted a ticket explaining which grant the error was applicable to, which level of activity, the details of the issue, and a specific example with the application ID.
This issue was resolved once Support notified the client that these activities were meant to be created through an automated process (called [[Payment Scheduler|'''Batch Create Payment''']]) and not created manually, which is why they were experiencing the issue. The automated process was utilized to create the payment activity and the client was able to continue their work.
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The client contacted Support with the process they were attempting to do, the relevant IDs, and what outcome they wanted.
