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[[SmartSimple]] is committed to improving the functionality of the system by engaging our customer community and performing regular updates to the system.
* We gather possible enhancement information from three sources; '''Help Desk Requests''' that are specified as '''Enhancement Requests''', '''Feedback''' gathered through '''User Group Meetings''' and information that we gathered through our industry research. These sources are used to create our development '''Roadmap''' for the following six to nine month period.
* No, unfortunately we cannot convert all requests into enhancements. We review and synthesize requests across the business communities that we support and, based on overall demand, prioritize the enhancements we schedule for development.
* The [[SmartSimple]] newsletter is used to communicate forthcoming enhancements to the system. The newsletter is issued every four to six weeks and always issued at least one week before an upgrade is to take place. You can subscribe to the Newsletter through the [http://smartsimple.com/newsletter.html|Newsletter Signup Page].
* The system is enhanced with new features approximately every four to six weeksquarterly. This The next upgrade is a process that has been carried on continuously scheduled for the last four years,'''{{CurrentUpgradeDate}}'''.
All upgrade features can be grouped into two categories: Global System Upgrades or On-Demand System Upgrades. * Global System Upgrades are enhancements to the SmartSimple system that will be immediately available to SmartSimple users upon the application of the upgrade to their server. * On-Demand System Upgrades are enhancements that also available immediately with the application of the upgrade, but must first be enabled or configured by a System Administrator. In both cases, all upgrades are backwards-compatible with your current configuration of SmartSimple.<!--* All new features added with the upgrades are created in such a way as to be optional and controllable by the [[System Administrator]]. This technique ensures that all enhancements are backwards -compatible with your current configuration of [[SmartSimple]].-->
* Updates are always scheduled for '''Thursday''' night at '''10:00 EST'''. GenerallyThe service window is up to 4 hours, but the system will be unavailable for less than five minutesserver unavailability typically lasts a very short period of time.
* Updates to dedicated severs are scheduled after the '''ASP SaaS servers''' have been updated. The date and time of the upgrade is scheduled in conjunction with the [[System Administrator]] of the dedicated system.
* Yes - if you wish your [[Backup Server and Testing Instances|Backup Server]] will be updated 1 week prior to review any enhancement, send the Help Desk a request and they can provide access to a pre-upgrade of your production server where . You are encouraged to log into the enhancement can be reviewedbackup server and test current and new functionality as desired.
[[Category:FAQ]][[Category:PolicySystem Management]][[Category:System ManagementUpgrades| ]]