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* The most common cause of problems are incorrect login settings. Ensure your username is your full e-mail address, your password is correct, and your alias and URL are set correctly as described above. Always ensure you click the '''Validate''' button and that the green check mark appears as described above.
* Errors in the Event Viewer with the following content often mean you have incorrect settings:
* These errors can also be logged if you do not have an active connection to the Internet (i.e. if you are working off-line)
===Proxy===
* If you connect to the Internet via a '''Proxy''' and the proxy requires authentication (i.e. a username and password) you will not be able to use the SmartSimple Outlook plug-in. The plug-in requires access to the Internet, but does not have access to the proxy authentication settings that are stored in your Internet browser (such as Internet Explorer or Firefox)
* Your company's network administrator may be able to add an exception to the proxy server to allow traffic to the SmartSimple server without authenticating to the proxy server.
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