Smartstaff
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→Task Type: Web Service – SOAP Message
** Sensitivity={personal,private,company,confidential}
*: e.g. Priority=urgent;Importance=high
*
** '''Message Template: Endpoint''' - The URL or IP address of the destination server
** '''Message Template: Envelope Template''' - The content of the Web Service message to be sent to the external service. This can contain variables related to the object the workflow is triggered against.
:: <span style="font-size: small;"><![CDATA[ '''''CONTENTS''''' ]]></span>
For example, an address could contain ampersands, so it should be wrapped as follows:
<pre><primarycontact> <firstname>@firstname@</firstname> <lastname>@lastname@</prelastname> <address> <![CDATA[@address@]]></address></primarycontact></pre>
If the response to your Web Service call contains values that you wish to store within a Custom Field on the object against which the Workflow was triggered, you can connect a Update Custom Field Value Workflow Task to be the task following the Web Service - SOAP Message and use the variable syntax to pull the value from the XML Custom Field you selected to store the response to the Web Service call.