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| + | #REDIRECT [[Workflows_Overview#Using_iCalendar_to_generate_Meeting_Requests.2C_Tasks_and_Contact_cards]] |
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| − | [https://en.wikipedia.org/wiki/ICalendar iCalendar] is a file format that allows Internet users to send meeting requests, contacts and tasks through email and other digital methods.
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| − | * iCalendar file formats store event, list and contact information.
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| − | * The file extensions used include .ics for iCalendar / iTodo and .vcf for vcards (contacts).
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| − | * Popular uses of iCalendar and vcards include sharing events, to-do lists, and contact information as file attachments in electronic communications like email and text messaging.
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| − | ==System Supported Email Attachments==
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| − | * 3 email attachments types are supported: "ievent", "itodo" and "icard".
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| − | * The SmartSimple email engine will look for email contents that have ievent, itodo, and icard objects. The contents of these objects are assembled and added as email attachments.
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| − | * The email engine will process iCalendar objects using the following syntax:
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| − | ** "@@ievent"
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| − | ** "@@itodo"
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| − | ** "@@icard"
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| − | ==Adding iCalendar Objects to a workflow email==
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| − | #Create an acknowledgement workflow [[Creating a Single Step Workflow|- details here]]
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| − | #Add an acknowledgement workflow task [[Adding a Workflow Task in an Acknowledgment Workflow|- details here]]<br /> | |
| − | #Within the body of the Message Template include: an ievent, itodo, or icard object<br />[[Image:Workflow-message-template-icalendar-object.png]] | |
| − | #To add multiple iCalendar objects, add each object to a separate task within the workflow<br />
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| − | ==Sample iCalendar Objects==
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| − | ===ievent Object===
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| − | <!--@ssattach(icalendar,vevent)--><br />
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| − | @@ievent<br />UID:@owner.email@<br />ORGANIZER;CN=@company@<br />DTSTART:TO_UTC(@startdate@ @starttime@)<br />DTEND:TO_UTC(@enddate@ @endtime@)<br />LOCATION:Lee parry<br />SUMMARY: @QA TEST MAX@<br />DESCRIPTION: @description@<br />@@ <br />
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| − | ===itodo Object===
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| − | <!--@ssattach(icalendar,vtodo)--><br />@@itodo<br />UID:@owner.email@<br />ORGANIZER;CN=@company@<br />DUE:TO_UTC(@startdate@)<br />STATUS:NEEDS-ACTIONLOCATION:Lee parry<br />SUMMARY: @QA TEST MAX@<br />DESCRIPTION: @description@<br />@@<br />
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| − | ===icard Object===
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| − | <!--@ssattach(icalendar,vcard)--><br />@@icard<br />FN:@owner.fullname@<br />ORG:@company@<br />TITLE:@name@<br />TEL;TYPE=WORK,VOICE:@owner.phone@<br />TEL;TYPE=HOME,VOICE:(404) 555-1212<br />ADR;TYPE=WORK:;;100 Waters Edge;Baytown;LA;30314;United States of America<br />LABEL;TYPE=WORK:100 Waters Edge\nBaytown\, LA 30314\nUnited States of America<br />ADR;TYPE=HOME:;;42 Plantation St.;Baytown;LA;30314;United States of America<br />LABEL;TYPE=HOME:42 Plantation St.\nBaytown\, LA 30314\nUnited States of America<br />EMAIL;TYPE=PREF,INTERNET:forrestgump@example.com<br />@@<!--@end-->
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| − | ==Process==
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| − | 1. Message is generated through the workflow process<br />
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| − | [[image:Workflow-message-template-icalendar-object.png]]<br />
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| − | <br />
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| − | 2. System generated email with iCalendar attachments arrives at recipients email inbox<br />
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| − | [[image:Event01.png]]<br />
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| − | <br />
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| − | 3. When iCalendar attachment is clicked the user is given the option to add the event details to their calendar<br />
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| − | [[image:E02.jpg]]<br />
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| − | ==Details==
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| − | * Dates and times are represented in [[https://en.wikipedia.org/wiki/Coordinated_Universal_Time UTC]] time format - YYYY-MM-DD hh:mm:ss:ss - ex.2015-10-23 10:00:00:00
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| − | {| class="wikitable"
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| − | |[[Image:Why.jpeg|50px|link=ICalendar
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| − | Support - Why?]]
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| − | |Click [[ICalendar Support - Why?|here]] to learn why this feature is a benefit to your organization.
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| − | |}
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| − | <!--iCal ICal ical-->
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| − | [[Category:How]] [[Category:Workflows]]
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