Smartstaff, administrator
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→10. Help and Documentation
===10. Help and Documentation===
Its best if a system can be used without any documentation, but when you need documentation make sure:
# It appears where it is needed
# List out the concrete steps
# Keep the instructions short
And remember many users don’t want to have to read instructions.
[[File:Usability-instructions.jpg|thumb|none|400px|Make sure help and documentation is clear, concise and where you need it.]]
Help users understand what is expected of them and how to do it by including context-sensitive instructions, highlighting new features and changes in functionality.