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→Upgrade Feedback
The objective of the System Upgrade Process is to ensure that customers have a chance to review, without compromising the integrity of their production system, how their applications and information will work following the upgrade. In order to take advantage of this you will need to know how to access your backup instance of SmartSimple. If you need assistance with this either refer to the [[Backup Server and Testing Instances]] Wiki article, or contact the [[SmartSimple]] support desk.
For clients on a Private Cloud enviornmentenvironment, please review the [[SmartSimple Upgrade Process – Dedicated Server]] page.
===Upgrade Schedule Details===
* Subject to satisfactory testing on both the pre-production environments and the backup environments, the Go/No-Go decision will be made on the Wednesday prior to an upgrade release.
==Upgrade Feedbackand Questions==We'd love to hear your thoughts on our upgrade releases. You can send us your thoughts at any time by filling in our upgrade survey [https://smart.smartsimple.com/ex/ex_Evtpage.jsp?token=HwQLTBMGZVhYQRFcXxdSQQ%3D%3D&parentids=5938176 upgrade survey]. Your feedback will be shared directly with our development team and it helps to shape our future development. If you have questions or need assistance or want to share your thoughts on the upgrade contact our support team toll-free at 866.239.0991 or email support@smartsimple.com.
=Previous Upgrades=
=Current Upgrade Package=
{{February2019UpgradeNovember2019Upgrade}}
=Future Upgrades=
