Template:Upgrade Schedule Details

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The following tables outline the detailed upgrade release cycle


If you are subscribed to our Public Cloud offering your SmartSimple system will be automatically upgraded according to the following schedule

Hosting Environment Date Maintenance Window Typical Downtime
Public Cloud Production Last Thursday of an upgrade month 22:00 - 23:59 EST 5 minutes
Public Cloud Backup Two weeks prior to the production upgrade 22:00 - 23:59 EST 5 minutes


If you are subscribed to our Private Cloud offering with managed upgrades your SmartSimple system will be automatically upgraded according to the following schedule

Hosting Environment Date Maintenance Window Typical Downtime
Private Cloud - Managed Upgrades Production Two weeks post Public Cloud upgrades (the second Thursday after the Public Cloud production upgrade) 22:00 - 23:59 local time 5 minutes
Private Cloud - Managed Upgrades Development/Test Two weeks post Public Cloud upgrades (the second Thursday after the Public Cloud production upgrade) 22:00 - 23:59 local time 5 minutes
Private Cloud - Managed Upgrades Backup Two weeks prior to the production ugprade (the last Thursday of an upgrade month and the same day as the Public Cloud production ugprade) 22:00 - 23:59 local time 5 minutes


If you are subscribed to our Private Cloud offering with client-managed upgrades your SmartSimple system is only upgraded manually by your system administrator or by sending a request to SmartSimple. The upgrade package is made available for you according to the following schedule

Hosting Environment Date Maintenance Window Typical Downtime
Private Cloud - Client-Managed Upgrades All Two weeks post Public Cloud upgrades (the second Thursday after the Public Cloud production upgrade). Note: the upgrade can be previewed two weeks prior to this under the Next Release Preview option in the Upgrade screen. 22:00 - 23:59 local time 5 minutes