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The following tables outline the detailed upgrade release cycle.
If you are subscribed to part of our SaaS offering Key Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally North American Clients are on the Key release. {| class="wikitable"|'''Offering'''|'''Environment'''|'''Date'''|'''Maintenance Window'''|'''Typical Downtime'''style="width: 85%;"
|-
|SaaS|'''Hosting'''|Production|'''Environment'''|Last Thursday of an upgrade month|'''Date'''|22:00 - 23:59 EST|'''Maintenance Window'''|5 minutes|'''Typical Downtime'''
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|SaaSstyle="width: 22%;"|Key Release| style="width: 10%;"|Production| style="width: 40%;"|Second Thursday of an upgrade month||22:00 - 23:59 EST||5 minutes|-||Key Release||Backup||Two weeks prior to the productionupgrade||22:00 - 23:59 EST||5 minutes
|}
If you are part of our Global Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally clients in Europe, Middle East and Asia as well as Managed Dedicated clients are on the Global release.
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|Dedicated - Managed Upgrades|Global Release|Production|Development/Test|The second Thursday proceeding an upgrade month (two weeks proceeding the last |Fourth Thursday of an upgrade month)||22:00 - 23:59 local time||5 minutes
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|Dedicated - Managed Upgrades|Global Release||Backup|Last |Second Thursday of an upgrade month||22:00 - 23:59 local time||5 minutes
|}
If you are on dedicated environment that is client-managed your SmartSimple Cloud system is only upgraded manually by your system administrator or by submitting a request to SmartSimple. The upgrade package is made available for you according to the following schedule.
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|Dedicated |'''Hosting'''||'''Environment'''||'''Date'''||'''Maintenance Window'''||'''Typical Downtime'''|- Client-Managed Upgrades| style="width: 22%;"|Global Release| style="width: 10%;"|All|The second Thursday proceeding an upgrade month (two weeks proceeding the last style="width: 40%;"|Fourth Thursday of an upgrade month)|22:00 |client- 23:59 local timemanaged||5 minutes
|}