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If you are part of our Key Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally North American Clients are on the Key release.
{| class="wikitable" style="width: 85%;"
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||'''Hosting'''
||'''Environment'''
||'''Date'''
||'''Maintenance Window'''
||'''Typical Downtime'''
|-
|SAAS Backupstyle="width: 22%;"|Key Release|Upgraded 9 days prior to SAAS style="width: 10%;"|Production|Tuesday approximately 10pm style="width: 40%;"|Second Thursday of an upgrade month||22:00 - 23:59 EST||5 minutes
|-
|SAAS Production|Key Release||Backup|Upgraded on |Two weeks prior to the last Thursday of an production upgrade month - 10||22:00-1123:59pm 59 EST|Maintenance window (|5-15min downtime)minutes|} If you are part of our Global Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally clients in Europe, Middle East and Asia as well as Managed Dedicated clients are on the Global release. {| class="wikitable" style="width: 85%;"
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|Dedicated Managed Backup|'''Hosting'''|Upgraded the same date as SAAS Production|'''Environment'''|N/A|'''Date'''||'''Maintenance Window'''||'''Typical Downtime'''
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|Dedicated Managed style="width: 22%;"|Global Release| style="width: 10%;"|Production|Upgraded 2 weeks after SAAS Productionstyle="width: 40%;"|Fourth Thursday of an upgrade month|Completed between 10|22:00 -1123:59pm Local Time 59 local time||5 minutes
|-
|Dedicated Client|Global Release||Development/Test||Fourth Thursday of an upgrade month||22:00 -Managed23:59 local time|Upgrade Package Preview is made available same |5 minutes|-||Global Release||Backup||Second Thursday of an upgrade month||22:00 - 23:59 local time as SAAS Production|Actual release is 2 weeks after SAAS Production|5 minutes
|}
If you are on dedicated environment that is client-managed your SmartSimple Cloud system is only upgraded manually by your system administrator or by submitting a request to SmartSimple. The upgrade package is made available for you according to the following schedule.
{| class="wikitable" style="width: 85%;"|-||'''Hosting'''||'''Environment'''||'''Date'''||'''Maintenance Window'''||'''Typical Downtime'''[[Category|-| style="width:Upgrades]]22%;"|Global Release| style="width: 10%;"|All| style="width: 40%;"|Fourth Thursday of an upgrade month||client-managed||5 minutes|}