Record Lock

• A Record Lock can be enabled at Level 1, Level 2, and/or Level 3.
• The Record Lock will give the first person to access a record in Edit mode exclusive access to the record so that others cannot edit it until released:

• Other users trying to edit the record will be prevented from doing so:

• Global Administrators can override the record lock:

Note: When a Global Administrator clicks the Undo Check Out button, and confirms that they wish to override the record lock the record will not automatically switch to Edit mode. It removes the record lock so that the next user (or Global Administrator) that accesses the record will be able to lock it when they enter Edit mode.

• If a Global Administrator has overridden the lock, when the user who originally had locked the record tries to save they will be notified:

Troubleshooting

• Occasionally a record can remain locked when it is no longer being edited (i.e. if the users browser crashes or Internet connection fails while editing a record). The record can be unlocked by a Global Administrator using the Undo Check Out button on the relevant record. Alternately, the user that locked the record can unlock it by editing it and then navigating away from the record.