Password Variables to Set or Reset User Passwords

In the upcoming November 2023 release, password variables will be deprecated for improved security. Instead of using the soon to be deprecated password variable (@password@) which sends a password in the email, all systems will be required to use the following activation link variable to send the user to a page where they can enter their desired password :

https://@url@@activationlink@

An example of the activation variable use with a new user email.

Therefore, the following variables will be deprecated and will not work after the November upgrade:

• @password@ - Generates a new password for new users
• @randompassword@ - Generates a random password for existing users
• @passwordresetlink@ - A link that allows existing users to reset their passwords
• @checkactivatedpassword@ - Checks if a user is activated. If sent to a user who is not activated, it generates a new password. If the user is activated, it will send the words “existing password”.
• @checkportalpassword@ - If sent to a new user, it will generate a new password. If sent to an existing user, it will send the words “existing password” and promote the user to an admin/portal type user.

If you need help updating email templates for new users or password resets, reach out to our Support team. These email templates are located at Menu Icon > Global Settings > Security tab > Password and Activation Policies > Activation Emails tab. Clicking the Sample Template link will update the templates with the desired variable. Make sure to check any existing workflow emails for these soon-to-be deprecated variables.

Depending on how your user signup pages are configured, you may also need to update signup page templates for new users which can be found at Menu Icon > Global Settings > Communications > System Email Templates. You can filter the list by searching for “Signup”.