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| − | <pre> NOTE: Any records that have been deleted for over one year will be automatically purged.</pre>
| + | #REDIRECT [[Users#Restore or Purge Deleted Contacts]] |
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| − | When a [[User|user]] deletes a company or contact they are not actually deleted from the database until a year has passed, but marked as deleted and will not appear in any future interactions.
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| − | If the company or contact is deleted by accident, then a [[System Administrator|system administrator]] can restore the company or contact by taking the following steps:
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| − | 1. Go to the [[Configuration Menu|Configuration]], [[Global Settings]] page.
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| − | For deleted company records, under the "Organizations" tab, click on the link for "Deleted Companies & Accounts."
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| − | For deleted contact records, under the "Users" tab, click on the link for "Deleted Staff & Contacts."
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| − | 2. Select the records to be restored.
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| − | '''Contacts'''<br>
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| − | [[Image:PurgeContact2017.png|link=|1000px|border]]
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| − | '''Companies'''<br>
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| − | [[Image:PurgeOrg2017.png|link=|1000px|border]]
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| − | 3. Click the '''Restore''' button.
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| − | The records are restored, as well as any associated activities, notes and [[Custom Fields|custom fields]]. Note that, when a deleted company is restored, all associated deleted contacts will be restored as well.
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| − | If you select records and click the '''Purge''' button, the records will be purged and you will not be able to restore under any circumstances.
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| − | ==See Also==
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| − | * [[Deleted Custom Fields]]
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| − | * [[Restoring Deleted Records]]
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| − | [[Category:System Management]][[Category:FAQ]][[Category:Contacts]][[Category:Global Settings]]
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