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* If you use MS Word as your e-mail editor within Microsoft Outlook it may interfere with SmartDoc. This is because when you open MS Outlook it also opens MS Word, but does not fully load the MS Word Template. Then when you open the full version of MS Word it cannot access the stored settings. You will have to enter the settings manually. The settings will be retained throughout your session. If MS Outlook is not open this will not occur.
'''Solution:''' Do not user use MS Word as the MS Outlook editor. This setting can be changed within MS Outlook via the '''Tools''' menu > '''Options''' > '''Mail Format''':
:[[Image:Outlook.png]]
